Bellman
Accor · Mumbai
Company Description
Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.
Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.
Job Description
As a Bellman you will be responsible for providing exceptional guest service and ensuring a memorable arrival and departure experience for our guests. You will assist with luggage handling, transportation coordination, and provide information about resort amenities and local attractions.
What is in it for you:
- Engage in conservation efforts and help preserve wildlife.
- Enjoy sustainable adventures with exclusive rewards.
- Celebrate locality and heritage in a vibrant community.
- Advance your career with global development opportunities.
- Drive change through impactful social initiatives.
- Collaborate with a passionate, innovative team.
Key Responsibilities:
- Guest Greeting: Greet guests upon arrival with a warm and welcoming demeanor.
- Luggage Assistance: Assist guests with luggage, ensuring safe and efficient transportation to their rooms.
- Information Provision: Provide information about resort facilities, services, and local attractions.
Transportation Coordination: Coordinate transportation services, such as arranging buggies or shuttle services for guest movement within the property, ensuring timely and efficient transfers while maintaining safety and comfort standards.
Guest Escorting: Escort guests to their rooms and explain room features and amenities.
- Guest Handling: Handle guest inquiries and requests promptly and professionally.
- Desk and Lobby Maintenance: Maintain a neat and organized bell desk and lobby area.
- Valet Parking Assistance: Assist with valet parking services as needed.
- Department Collaboration: Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
- Hospitality Standards: Uphold the highest standards of hospitality and professionalism at all times.
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