Reservation Executive

Accor · Udaipur

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Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Handle room reservations through phone, email, hotel website, and online travel agencies (OTAs).
• Check room availability, rates, room types, and booking restrictions.
• Create, modify, confirm, and cancel reservations accurately.
• Communicate hotel rates, packages, facilities, policies, and special offers to guests.
• Coordinate with Front Office, Sales, Housekeeping, and Revenue teams regarding room availability and guest requirements.
• Maintain accurate reservation records in the hotel PMS.
• Follow up on tentative bookings and ensure timely confirmation.
• Handle guest requests such as early check-in, late check-out, room preferences, and special occasions.
• Process advance deposits and coordinate payment-related requirements as per hotel policy.
• Monitor no-shows, cancellations, amendments, and overbooking situations.
• Promote room upgrades and additional hotel services where appropriate.
• Prepare reservation reports and maintain proper documentation.
• Ensure professional handling of guest complaints and reservation-related issues.
• Follow hotel SOPs and maintain high standards of guest service.

Qualifications

• Diploma/Degree in Hotel Management, Hospitality Management, or a related field.
• 1–3 years of experience in hotel reservations, front office, or guest relations preferred.
• Knowledge of hotel PMS/reservation systems such as Opera or similar software.
• Familiarity with OTA platforms such as Booking.com, Expedia, Agoda, etc.
• Good verbal and written communication skills.
• Strong customer-service and interpersonal skills.
• Good knowledge of MS Office and basic computer operations.
• Ability to handle multiple bookings and work under pressure.
• Strong attention to detail and problem-solving skills.
• Willingness to work in shifts, weekends, and holidays as required by hotel operations.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

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