Duty Manager

Accor · Kuala Lumpur

The AccorHotels Group values employees’ work and implication in the Group; every year a worldwide programme of employee recognition rewards and pays tribute to employees who have best represented the Group’s spirit and values, through their exemplary behaviour and actions. The Bernaches, AccorHotels’s symbol, are awarded to employees whose work, actions and commitment have embodied Respect, Innovation, Performance, Trust or the Spirit of conquest.
Employee recognition programmes exist in the different countries with various rewards adapted to the needs of the employees.

Ensure the proper work of the operations and handle every situation happening during night time around the hotel
Manages and motivates front office team in line with the brand’s recommended behavioral guideline, in order to provide personalized high quality guest services
Develops staff’ skills and guides them in their professional development
Foster strong communication with other departments
Report directly to the Front Office Manager

Proven experience in a front office leadership role within the hospitality industry
Strong leadership and communication skills, with the ability to motivate and guide a team
Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences
Flexibility to work various shifts, including mornings, nights, weekends, and public holidays
Proficiency in hotel management software and property management systems
Strong understanding of hospitality industry standards and best practices
Ability to remain calm and make decisive decisions in high-pressure situations