Assistant Operations Manager - Lounge
Accor · Singapore
Company Description
Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.
Job Description
Accor is in partnership with one of the world’s leading airlines, manages the Lounge operations at Changi Airport. We are seeking a proactive and service-oriented Assistant Operations Manager to join our team. This role oversees the day-to-day operations of the lounge, ensuring smooth service delivery, operational efficiency and compliance with all safety and regulatory requirements. They will play a key role in upholding exceptional hospitality standards while ensuring seamless operational excellence throughout the Lounge.
Key Responsibilities
- Lead and supervise the daily Food & Beverage lounge operations, ensuring exceptional guest service standards at all times.
- Manage team rostering and manpower allocation to support operational requirements effectively.
- Train, coach, and develop team members through structured onboarding, on-the-job training, and performance guidance.
- Ensure all food, beverage, and amenity stock orders are maintained at optimal levels.
- Monitor compliance with hygiene, food safety, and presentation standards in accordance with company, airport, and local regulatory requirements.
- Ensure the team maintains strong menu and beverage knowledge to deliver a consistent guest experience.
- Oversee lounge readiness, ensuring all mise-en-place is completed and maintained throughout operational hours.
- Handle guest feedback and escalated service matters promptly and professionally.
- Drive service excellence by leading by example and fostering a guest-centric culture.
- Support operational improvement initiatives, new project implementations, vendor management, and departmental audits.
- Assist in monitoring team performance, productivity, and operational standards to achieve business objectives.
Qualifications
- Minimum 5 years of experience in hospitality or lounge operations, preferably in a supervisory or managerial role.
- Strong leadership, organisational, and communication skills required.
- Proven ability to inspire and develop teams in a luxury service environment.
- Excellent customer service mindset with attention to detail.
- Professional grooming, flexibility with shifts (including nights, weekends, public holidays).
- Food Hygiene certification required
Additional Information
Our culture of inclusion welcomes everyone regardless of race, gender and background.