Event Operations Manager - Tersane Istanbul

Accor · Istanbul

Company Description

Tersane İstanbul is one of Turkey’s most ambitious waterfront destination projects, bringing together hospitality, culture, gastronomy, retail, events, and lifestyle experiences in a unique historic setting.

We are looking for a creative, detail-oriented, and highly motivated "Event Operations Manager" to join our team.

Job Description

Take full operational responsibility for all ticketed events taking place across Tersane İstanbul, ensuring seamless planning, coordination, execution, and post-event follow-up.
Manage the end-to-end operational process of ticketed events, including venue readiness, guest flow, access and entrance operations, ticketing coordination, crowd management, staffing, security, technical requirements, and event-day execution.
Plan, coordinate, and oversee the operational delivery of events from initial planning through to execution and post-event evaluation.
Work closely with internal departments, including F&B, Culinary, Security, Engineering, Housekeeping, Sales, Marketing, Finance, and other relevant teams, to ensure seamless event operations.
Coordinate with external suppliers, agencies, production companies, contractors, entertainers, and event partners.
Prepare detailed event operation plans, timelines, function sheets, floor plans, staffing requirements, and operational checklists.
Conduct pre-event site inspections and operational briefings with all relevant teams and stakeholders.
Act as the key operational point of contact during events, ensuring effective communication and immediate resolution of operational challenges.
Monitor event execution on-site and ensure that service, timing, guest experience, safety, and operational standards are consistently maintained.
Ensure smooth coordination of guest arrival, ticket checks, accreditation, access control, seating/standing areas, queue management, and exit operations for ticketed events.
Manage event schedules, operational deadlines, and multiple events simultaneously while maintaining a high level of attention to detail.
Ensure all events comply with company policies, health & safety requirements, security procedures, and applicable legal regulations.
Support the preparation and monitoring of event-related budgets and operational expenses.
Review supplier quotations and coordinate procurement requirements in line with approved budgets and company procedures.
Build and maintain strong relationships with suppliers and event partners to ensure quality, reliability, and competitive service.
Conduct post-event evaluations, collect feedback, identify improvement opportunities, and implement best practices for future events.
Prepare post-event reports and communicate key operational findings to management.
Maintain a strong understanding of Tersane İstanbul’s venues, facilities, capacities, operational capabilities, and event infrastructure.

Qualifications

Bachelor’s degree in Hospitality Management, Event Management, Tourism, Business Administration, or a related field.
Minimum 4 – 5 years of experience in event operations, event management or a similar role.
Proven experience in managing and executing events, preferably within luxury hotels, lifestyle destinations, venues, entertainment, or high-end event environments.
Experience in ticketed events and large-scale guest operations is highly preferred.
Strong project management and organizational skills, with the ability to manage multiple priorities and deadlines.
Excellent communication and interpersonal skills with the ability to work effectively with internal teams, clients, suppliers, and external partners.
Strong problem-solving skills and the ability to remain calm and solution-oriented in a fast-paced event environment.
Excellent attention to detail and a hands-on approach to event operations.
Strong knowledge of event setup, production, logistics, staffing, crowd management, ticketing operations, and technical requirements.
Strong commercial awareness and understanding of event budgets and cost control.
Proficiency in MS Office applications.
Fluent in English and Turkish.
Flexibility to work evenings, weekends, and public holidays according to event requirements.

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