Spa Receptionist - Aliée Istanbul
Accor · Istanbul
Company Description
Aliée, the flagship luxury lifestyle hotel within Tersane Istanbul, is seeking a polished and guest-focused Spa Receptionist – Guest Experience Assistant to join our Spa & Wellness team.
As one of the first points of contact for our guests, you will manage spa reservations, assist with guest inquiries, coordinate wellness experiences, and ensure a seamless and personalized journey.
As an ambassador of the Aliée brand, you will bring warmth, elegance, attention to detail, and genuine care to every guest interaction.
Job Description
- Welcome and assist guests with a warm, professional and personalized approach.
- Manage spa reservations, appointment scheduling, confirmations and guest requests.
- Provide detailed information about spa treatments, wellness experiences, facilities and products.
- Anticipate guest needs and preferences to deliver a highly personalized spa journey.
- Coordinate closely with therapists and Spa & Wellness team members to ensure smooth daily operations.
- Maintain accurate guest profiles, treatment preferences and reservation records.
- Handle telephone, e-mail and in-person inquiries efficiently and professionally.
- Support the promotion and upselling of spa treatments, wellness experiences and retail products in a natural, guest-oriented manner.
- Follow up on guest satisfaction and support the resolution of any requests or concerns.
- Ensure the reception and guest areas are consistently presented according to Aliée’s luxury standards.
- Collaborate with Front Office, Guest Experience, Housekeeping and other relevant departments to provide a seamless overall guest experience.
Qualifications
- Previous experience in luxury hospitality, spa reception, guest relations or front office is preferred.
- Strong passion for luxury hospitality, wellness and personalized guest service.
- Excellent communication, interpersonal and guest engagement skills.
- Professional command of English; additional languages are considered an advantage.
- Professional, elegant and well-groomed appearance.
- Strong organizational skills with attention to detail.
- Ability to manage multiple guest requests while maintaining a calm and professional approach.
- Proactive, solution-oriented and confident in handling guest expectations.
- Comfortable using reservation systems, Microsoft Office and digital communication tools.
- Flexible to work in shifts, including weekends and public holidays.