F&B Executive
Accor · Spa
Company Description
- "Why work for Accor?
- We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
- Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are seeking a dynamic and customer-focused F&B Executive to join our team in Chennai, India. As an F&B Executive, you will play a crucial role in ensuring exceptional dining experiences for our guests while overseeing the daily operations of our food and beverage outlets.
- Supervise and coordinate the activities of F&B staff to maintain high service standards
- Greet and seat guests, ensuring a warm and welcoming atmosphere
- Maximize sales opportunities through product knowledge and suggestive selling techniques
- Oversee the accurate and efficient processing of guest orders
- Manage the setup and maintenance of dining areas, including banquet spaces
- Conduct regular team briefings and participate in departmental meetings
- Promote restaurant specialties and ensure adherence to established service standards
- Handle guest feedback and complaints professionally, escalating issues when necessary
- Implement and maintain food safety and hygiene standards
- Coach and train team members to deliver consistent, high-quality service
- Collaborate with kitchen staff to ensure smooth service operations
- Monitor inventory levels and assist in ordering supplies as needed
- Analyze sales data and suggest improvements to increase revenue
- Ensure compliance with all company policies and procedures
Qualifications
- Bachelor's degree in Hospitality Management or related field
- Minimum of 2 years of experience in a similar role within the hospitality industry
- Extensive knowledge of food and beverage products and current industry trends
- Proven track record of providing exceptional customer service
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Detail-oriented with strong organizational and multitasking skills
- Proficiency in restaurant management software and point-of-sale systems
- Ability to work in a fast-paced, high-pressure environment
- Flexible schedule with availability to work evenings, weekends, and holidays
- Understanding of food safety regulations and hygiene standards
- Problem-solving skills and ability to make quick decisions
- Passion for the hospitality industry and commitment to guest satisfaction