Assistant Front Office Manager

Accor · Istanbul

Company Description

The Grand Tarabya Managed by Accor

As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory.

Job Description

We're looking for an enthusiastic and detail-oriented Assistant Front Office Manager to join our dynamic hotel team in Istanbul, Türkiye. This is an excellent opportunity for an experienced Duty Manager to step into a leadership role and further develop your skills while working alongside our Operations Manager and hotel leadership team. As Assistant Front Office Manager, you'll be at the heart of our guest experience, leading by example, supporting and developing your team, and ensuring the smooth day-to-day operation of the Front Office. You'll bring energy, fresh ideas, and a hands-on approach while helping to create a positive and inclusive team culture where every team member feels valued and supported.

Lead and mentor the front office team, fostering a collaborative environment that encourages professional growth and development
Oversee daily front office operations, including check-ins, check-outs, reservations, and guest inquiries with efficiency and attention to detail
Deliver exceptional guest service by ensuring every interaction reflects our brand standards and creates memorable experiences
Support team training, development, and rostering to ensure optimal staffing and service delivery
Manage guest concerns and complaints with empathy and a solutions-focused approach, maintaining composure in fast-paced situations
Utilize the Property Management System (Opera Cloud or similar) to manage reservations, guest profiles, and operational reporting
Analyze front office metrics and performance data to identify opportunities for improvement and operational efficiency
Collaborate with other departments to ensure seamless guest experiences and coordinated hotel operations
Maintain accurate documentation, reports, and records in compliance with hotel procedures and standards
Take ownership of initiatives and projects that enhance guest satisfaction and team engagement

Qualifications

Previous experience as a hotel Duty Manager or in a similar front office leadership role
Demonstrated passion for hospitality with a genuine commitment to delivering exceptional guest service
Strong communication and interpersonal skills with the ability to lead by example and inspire a high-performing team
Excellent organizational and problem-solving abilities, with the capacity to remain calm and solutions-focused in a fast-paced environment
Proven experience supporting team training, development, and day-to-day operational management
Proficiency with Property Management Systems, particularly Opera Cloud or similar platforms
Knowledge of front office operations, procedures, and guest complaint resolution
Ability to analyze data and generate insights to drive operational improvements
A go-get-it attitude with confidence, initiative, and the ability to take ownership of responsibilities
Bold and curious mindset with fresh ideas and a commitment to continuous improvement
Flexibility to work a rotating schedule, including mornings, evenings, weekends, and public holidays
Valid work authorization to work in Turkey
Multilingual abilities are highly desirable, particularly English and Turkish
Budget awareness and cost control mindset

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