Maître d'Hôtel (H/F/X)
Accor · Zaventem
Company Description
We are looking for a full-time “waiter” to join the team at the Mövenpick Brussels Airport Zaventem hotel. Do you enjoy welcoming guests and helping them enjoy a wonderful F&B experience? Then this job is perfect for you!
Job Description
- Greet and assist guests upon arrival, ensuring a warm and professional welcome.
- Assign tables and follow up on reservations and special guest requests.
- Coordinate and supervise restaurant service during breakfast, lunch, dinner, and events.
- Assigning tasks to the dining room staff and preparing the daily work schedule.
- Ensuring accurate, efficient, and attentive service in accordance with the hotel’s standards.
- Briefing and coaching waitstaff and other employees.
- Ensuring proper mise-en-place and overseeing the dining room, tables, buffet, and service.
- Collaborating with the kitchen and other F&B departments to ensure smooth service.
- Monitoring the quality of food, beverages, and service, and communicating with the kitchen as needed.
- Handling guest questions, comments, and complaints in a customer-focused and professional manner.
- Identify commercial opportunities, such as suggestions for dishes, wines, and other hotel services.
- Ensure hygiene, food safety, order, and cleanliness in accordance with applicable procedures.
- Check supplies, tableware, glassware, cutlery, and other essentials.
- Monitor inventory and report shortages or damage.
- Mentor and train new employees and interns.
- Place necessary orders.
- Serve as the point of contact for guests during service and act as a representative of the hotel.
- Oversee VIP guests, groups, business dinners, parties, and other special occasions.
Qualifications
- Your experience and skills include:
- Ability to analyze customer needs and maintain a professional demeanor in all circumstances
- Strong interpersonal communication skills and the ability to manage conflicts
- Ability to work in a dynamic and challenging environment
- Ability to work as part of a team
Additional Information
- Permanent contract with a mix of evening and weekend shifts.
- A fun and dynamic work environment.
- A great and motivated team.
- A pleasant work atmosphere and fair pay.