Spend Operations Supply Chain & Delivery Function Lead
Wise · London
Company Description
- Wise is a global technology company, building the best way to move and manage the world’s money.
- Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
- As part of our team, you will be helping us create an entirely new network for the world's money.
- For everyone, everywhere.
More about our mission and what we offer.
Job Description
- Your mission:
- Wise is building a scalable, transparent, and cost-efficient card issuance supply chain. We’re looking for a Supply Chain Function Lead – Card Issuance to own the multi-year strategy for card manufacturing and delivery, design the operating model for a high-performing global supply chain function, and lead our partner portfolio end-to-end—from selection and governance to commercial negotiations and performance.
A core part of this role is senior partner stakeholder management: you’ll represent Wise externally, keep vendors accountable to outcomes, and influence partner priorities and behaviours to protect Wise’s customer experience, cost, and resilience goals.
What you’ll do
Set strategy & build the operating model
Define and drive the 1–3 year strategy for card manufacturing and delivery—balancing service levels, product experience, cost-to-serve, and transparency.
Design the operating model for a scalable global supply chain function (team structure, governance cadence, escalation paths, decision forums, metrics/scorecards).
Own the monitoring roadmap (coverage, controls, ROI) so issues are detected early and resolved through clear ownership.
Own the partner portfolio & drive vendor accountability (critical)
Lead the global partner portfolio strategy (manufacturer + delivery partners), including multi-vendor coverage and concentration risk management.
Establish high-impact vendor governance:
performance scorecards (SLA, quality, lead times, loss/damage, scan compliance, complaints, transparency)
structured escalation and remediation playbooks
root-cause expectations and corrective action plans with deadlines
Represent Wise in senior partner forums and ensure Wise priorities are executed
Proactively identify underperformance and lead exec-level decisions: invest / fix / replace, including transition planning and risk-managed migrations.
Lead commercial negotiation & contract strategy
Negotiate contracts end-to-end with a strong commercial stance: pricing models, volume tiers, indexation, cost drivers.
Build robust contract architecture: SLAs/KPIs with meaningful remedies (credits/penalties/step-in rights), auditability, data transparency, and strong exit/transition clauses.
Continuously challenge cost-to-serve while protecting customer experience.
Influence cross-functionally & deliver change
Partner with Product, Ops, Risk, Compliance, Finance and Customer Support to define requirements and design scalable solutions.
Lead cross-functional programmes for supply-chain changes (launch readiness, risk assessment, communications, stakeholder alignment).
Communicate clearly to senior stakeholders using data-driven narratives and crisp trade-offs.
Lead and grow the function
Hire, coach and develop the supply chain team; build capability, set standards, and drive performance.
Set a high bar for ownership, transparency and execution—internally and with partners.
What success looks like
A clear 1–3 year supply chain strategy and annual plan with measurable targets.
A resilient partner portfolio with primary/secondary coverage per region and tested transition playbooks.
Measurable improvements in vendor performance: stronger SLA attainment, fewer delivery exceptions, better scan/comms transparency, and reduced cost-to-serve.
Executive dashboards that enable fast decisions and clear accountability.
Qualifications
What we’re looking for
Proven ownership of end-to-end supply chain strategy for card manufacturing and/or regulated physical product operations (payments/fintech preferred).
Strong track record holding vendors accountable and influencing external partners to deliver outcomes aligned with your company’s interests.
High-stakes commercial negotiation experience and confidence representing your organisation at executive level.
Deep capability in contract design: SLAs/KPIs, pricing, remedies/credits, transparency clauses, exit/transition planning.
Experience managing multi-vendor portfolios, concentration risk, and resilience planning (BCP/contingency).
Strong cross-functional programme leadership and senior stakeholder influence.
People leadership: building/scaling teams, coaching and performance management.
Operational literacy in card manufacturing and logistics / last-mile delivery optimisation.
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
- We're proud to have a truly international team, and we celebrate our differences.
- Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
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