Sr. Marketing Manager, AI Data Services & Trust & Safety Practice

Concentrix · Work at Home

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Job Description

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Concentrix is seeking an experienced, commercially minded Marketing Manager to lead marketing for our global AI Data Services & Trust & Safety Practice. 

This role will be responsible for developing and executing the Practice marketing strategy, building awareness of our capabilities, engaging priority clients and prospects, supporting Sales and Business Development, and demonstrating measurable contribution to pipeline and revenue. 

Reporting directly to the GVP of AI Data Services & Trust & Safety, the Marketing Manager will own the Practice marketing budget and work closely with Concentrix Corporate Marketing, Demand Generation, Sales, Business Development, Practice leadership and subject-matter experts. 

The ideal candidate combines B2B marketing strategy, events, demand generation, content development, thought leadership, social media, account-based marketing and marketing analytics. This is a hands-on role for someone who can develop the strategy, mobilize internal resources, execute programs, and measure their commercial impact.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

Practice Marketing Strategy & Budget 

• Develop and manage the annual and quarterly marketing strategy for the AI Data Services & Trust & Safety Practice, aligned to growth priorities, target accounts and revenue objectives. 

• Translate Practice priorities into integrated marketing campaigns across events, content, social media, demand generation, targeted outreach, sponsorships and sales enablement. 

• Own the Practice marketing budget, including planning, allocation, tracking and recommendations for optimizing spend based on measurable results. 

• Evaluate potential investments across conferences, owned events, associations, lead-generation platforms, sponsored content, paid campaigns, and other marketing channels. 

• Stay current on developments across AI, AI training, data services, AI safety and Trust & Safety to identify emerging marketing opportunities and areas where Concentrix can establish a differentiated point of view. 

Events, Demand Generation & Account-Based Marketing 

• Develop and execute marketing strategies for third-party conferences, Concentrix-hosted events, executive roundtables, networking events, webinars, client events and internal sector events. 

• Recommend where the Practice should attend, sponsor, speak, host meetings or create adjacent events based on audience quality and business potential. 

• Build target-account and invitation lists in partnership with Sales and Business Development for Practice-owned events and strategic conferences. 

• Develop compelling invitation campaigns through email, LinkedIn, social media and other targeted outreach to drive attendance from relevant executives and decision-makers. 

• Coordinate event messaging, branding, collateral, speakers, attendee communications, executive meetings and follow-up. 

• Build post-event engagement and nurture programs that convert attendees, registrants and priority prospects into meetings and sales opportunities. 

• Support account-based marketing programs designed to reach multiple stakeholders across priority organizations, including leaders in AI, data, product, engineering, operations, Trust & Safety and other relevant functions. 

• Partner with Concentrix Demand Generation teams to create campaigns that generate and nurture qualified demand for Practice services. 

Content, Thought Leadership & Social Media 

• Develop and manage an ongoing content and thought-leadership strategy covering AI Data Services, AI model development and evaluation, AI safety, Trust & Safety and emerging market trends. 

• Write blogs, articles, executive perspectives, newsletters and other content directly, or engage Practice subject-matter experts and other contributors where appropriate. 

• Interview Practice executives and SMEs and translate complex technical or operational topics into clear, compelling market-facing content. 

• Identify opportunities for contributed articles, sponsored content, industry publications, webinars, panels, podcasts and speaking engagements. 

• Build a structured thought-leadership program for Practice leaders, including LinkedIn posts, executive commentary, presentation concepts and market POVs. 

• Own the ongoing content strategy for the Practice's LinkedIn presence, maintaining a consistent weekly and monthly publishing cadence. 

• Create a balanced mix of market insights, thought leadership, event promotion, client outcomes, capabilities, employee expertise and industry commentary. 

• Track social and content performance, including audience growth, engagement, traffic, conversions and resulting commercial opportunities. 

Marketing Collateral, Case Studies & Sales Enablement 

• Lead development and maintenance of high-quality internal and external marketing collateral supporting AI Data Services and Trust & Safety. 

• Create capability overviews, one-pagers, presentations, solution briefs, use-case materials, infographics, executive POVs, event materials and other sales-enablement assets. 

• Develop targeted content for specific industries, buyer groups, client challenges and emerging AI use cases. 

• Partner with Sales and Business Development to identify gaps in the materials required to support client conversations and prospect engagement. 

• Establish and manage a pipeline of potential client case studies and proof points. 

• Work with delivery teams and account leaders to identify engagements with measurable outcomes that can be developed into client stories, testimonials or anonymized case studies. 

• Maintain an organized and current repository of Practice marketing and sales assets. 

Corporate Marketing & Internal Practice Marketing 

• Serve as the primary marketing liaison between the Practice and Concentrix Corporate Marketing, Demand Generation, Communications and related teams. 

• Ensure Practice priorities are represented within broader Concentrix campaigns and marketing programs. 

• Develop internal communications and enablement materials that help Concentrix sellers and account leaders understand AI Data Services and Trust & Safety capabilities, market opportunities, proof points and available assets. 

• Support internal sector meetings, leadership events and client-attended forums where the Practice has an opportunity to build awareness or generate opportunities. 

• Identify opportunities for broader external visibility through analyst engagement, awards, industry associations, executive networks and relevant media channels. 

Marketing Analytics, Pipeline Attribution & ROI 

• Own measurement and reporting for Practice marketing activity and provide clear monthly and quarterly updates to Practice leadership. 

• Establish consistent tracking for events, campaigns, content, social media, memberships, sponsored programs and other marketing investments. 

• Track metrics including target-account engagement, event registrations and attendance, meetings generated, leads, opportunities, pipeline created, pipeline influenced and closed-won revenue. 

• Measure the effectiveness and ROI of individual events, campaigns, platforms and marketing investments. 

• Work with Sales and Business Development to maintain effective lead routing, campaign attribution and follow-up. 

• Use performance data to recommend adjustments to marketing strategy, channel mix and budget allocation. 

• Ensure marketing reporting demonstrates not only activity and engagement, but marketing's contribution to Practice growth. 

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you have:

• 5+ years of progressive B2B marketing experience, ideally within technology, artificial intelligence, professional services, outsourcing, digital services, SaaS or another complex enterprise-services environment. 

• Demonstrated experience developing and executing integrated B2B marketing strategies. 

• Strong experience with event marketing, demand generation and targeted account engagement. 

• Experience partnering closely with enterprise Sales and Business Development teams. 

• Excellent writing, editing and storytelling skills with the ability to translate complex subject matter into compelling executive-level content. 

• Experience developing blogs, thought leadership, case studies, presentations, sales collateral and social-media content. 

• Strong understanding of LinkedIn and B2B social-media marketing. 

• Demonstrated experience measuring campaign performance, marketing attribution, pipeline contribution and return on investment. 

• Experience managing marketing budgets, vendors, agencies, publishers or external partners. 

• Strong project-management skills and ability to manage multiple concurrent campaigns, events and deadlines. 

• Comfort working directly with senior executives and subject-matter experts. 

• Ability to operate effectively within a large global organization and influence stakeholders across multiple functions. 

• Strong intellectual curiosity and willingness to rapidly develop expertise in AI Data Services and Trust & Safety. 

• Bachelor's degree in marketing, communications, business or a related field, or equivalent professional experience. 

Preferred Qualifications 

• Experience marketing AI, machine learning, data, Trust & Safety, digital platforms or related technology services. 

• Experience marketing complex managed services or outsourcing solutions to large enterprises and technology companies. 

• Experience with account-based marketing, CRM campaign attribution and marketing automation. 

• Experience developing executive thought leadership and supporting external speaking opportunities. 

• Experience managing global marketing programs across the United States, United Kingdom and other international markets. 

What Success Looks Like 

The successful Marketing Manager will help the Practice: 

• Increase awareness and understanding of Concentrix AI Data Services and Trust & Safety among priority audiences. 

• Build engagement within strategic target accounts. 

• Generate qualified meetings, leads and opportunities through marketing activity. 

• Demonstrate measurable pipeline and revenue contribution from events and campaigns. 

• Improve the return generated from the Practice marketing budget. 

• Establish a consistent and credible thought-leadership presence in the market. 

• Maintain high-quality, current collateral and client proof points that support Sales and Business Development. 

• Provide clear visibility into marketing performance through disciplined monthly and quarterly reporting. 

The position will require periodic travel for industry conferences, client events, executive roundtables, Concentrix meetings and other Practice marketing activities. 

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.

In this role, we offer benefits that help support your unique lifestyle:

•   Full time position

•   Remote working  

•   Competitive Salary

Power the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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