Boutique Sales Associate
Richemont · Lisbon
Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
MAIN PURPOSE
Maximize boutique performance by achieving sales targets and strategic objectives.
Prioritize product sales and provide expert advice to clients, ensuring exceptional service in accordance with company standards.
Continuously improve sales techniques, expand brand and product knowledge, and refine customer service skills.
Advise clients to guarantee high-quality service, following Montblanc's standards.
Maintain a cordial and respectful relationship with colleagues to ensure the proper functioning of the Boutique, interacting and providing support whenever necessary.
Take responsibility for product safety and always respect the guidelines of the brand and the Boutique Manager.
KEY RESPONSIBILITIES
Sales Management
Manage product sales effectively.
Achieve set sales goals.
Handle the sales process according to the client type.
Advise clients and ensure their satisfaction.
Develop sales initiatives.
Customer Relations
Ensure customer relations (agreements, service) according to Brand standards.
Manage communication with clients (mailings, VIP client actions, telephone assistance, etc.).
Increase the customer database by providing all relevant information.
Track customer files.
Manage customer complaints together with the ABM.
Brand Presentation
Maintain consistent adherence to brand presentation standards:
Personal appearance and uniform.
Luxurious appearance of the Boutique and displayed products (windows and displays).
Marketing Implementation
Respect and ensure the implementation of all marketing campaigns.
Actively participate in event organization.
Boutique Operations
Ensure the Boutique's operation in the absence of colleagues.
Demonstrate versatility in cash register and warehouse tasks.
Ensure all sales are correctly processed in the computer system.
Product Management
Participate in inventories.
Prevent potential losses.
Check merchandise reception.
Prepare merchandise shipments.
Transfer merchandise information.
Information Management
Provide all necessary information to the store management to prepare reports.
Actively participate in team meetings.
Actively participate in training sessions.
Respect all deadlines established by the company for the communication of labor matters (vacation requests, medical registrations and discharges, absences, etc.).
JOB REQUIREMENTS
Basic Education:
Proven sales experience (required).
Commercial maturity.
Specific Knowledge:
Knowledge of the product and the Brand.
Professional Experience:
One year of experience in the type of sales to be performed.
Complementary training: Sales techniques.
Other Skills:
Ability to impact and communicate with clients.
Service orientation - Ability to detect customer needs.
Sense of responsibility and initiative.
Excellent appearance and presentation.
Languages:
Portuguese (Fluent)
English (Fluent)