Customer Support Specialist
Legrand · Reading
At a Glance
Legrand has an exciting opportunity for a Customer Support Specialist to join the DPC Starline Team. This position reports to Reading, UK. The Customer Support Specialist (CSS) responds to a wide variety of customer’s inquiries which may include requests for pricing, preparing quotations, processing orders, providing order status, expediting orders, requests for literature and more.
Legrand is the global specialist in electrical and digital building infrastructures. Its comprehensive offering of solutions for residential, commercial, and datacenter markets makes it a benchmark for customers worldwide.
Trusted by the world’s largest hyperscalers, Legrand's Power & Thermal Management division helps operators manage the critical infrastructure that powers modern data centers. Through a portfolio of best-in-class brands spanning power, cooling, connectivity, management, and supporting infrastructure, we enable customers to deploy, operate, and scale high-density environments. Combining deep domain expertise with a customizable design approach and dedicated support services, we help customers build and operate resilient infrastructure that meets current performance requirements while adapting to future demands. Power & Thermal Management industry-leading brands include Approved Networks, Raritan, Server Technology, Starline, Ortronics, Kratos Industries, and ZPE Systems.
Legrand, North & Central America offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us.
The Customer Support Specialist (CSS) provides responsive and professional support to customers by handling a wide range of inquiries, including pricing requests, quote preparation, order entry, order status updates, and order expediting. This role serves as a key point of contact for customers, ensuring accurate information, timely resolution of issues, and a positive customer experience while processing requests for product literature and other support needs.