Assistant Manager - Operations Management

Arthur J. Gallagher · Mumbai

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Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

As a global insurance brokerage, Gallagher seeks to provide the best service to its customers.The Gallagher Center of Excellence is a crucial component of our ability to provide industry-leading quality and customer service, helping our global teams serve our end customers better, meet regulatory requirements and improve speed to market.The Gallagher Center of Excellence (GCoE) supports various divisions of Gallagher, providing premier service to our customers around the globe. The GCOE has grown into a team of approximately 12,000 employees across seven locations Kolhapur, Mumbai, Cochin, Chandigarh, Shimoga, Bengaluru and Pune, providing reliable, fast and high-quality support to field staff.

Working at GCoE gives you the opportunity to join a growing global organization. We offer our employees an unmatched professional environment to use their skills, improve their knowledge and deliver tangible results.

At Gallagher, we want to empower you to make a difference, take control and make an impact. Gallagher believes that all persons are entitled to equality in our employment opportunities

Gallagher Center of Excellence is seeking to hire a Team Manager for GGB India vertical. As the GGB India vertical, you will be responsible to manage various processes like revenue booking process for direct clients per IRDAI guidelines. You will lead a team and ensure the smooth and efficient transition & delivery of various shared services functions to internal stakeholders. Your role will involve driving billed and unbilled revenue reconciliation. Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present in Mumbai and Pune. Exposure to excel and its formula is a definite plus

.Responsibilities

• Manage & enhance Revenue Booking, validate Renewal entries and perform checks on weekly basis
• Perform regular audits - Brokerage amounts, resolving discrepancies, establish clear guidance for pendency clearance, always ensure compliance per IRDAI standards
• Create, verify, and issue RBS, coordinate with Brokers & RMs for timely payments, and maintain organized pendency records
• Suggest and implement improvements to revenue booking processes for enhanced efficiency and accuracy
• Collaborate with internal teams, communicate with clients, work with underwriters, and liaise with regulatory bodies to ensure smooth operations and compliance

Qualifications

• Minimum 3+ year of experience of Quality Analysis in Insurance domain & reconciliation process
• Preferred Degree: Graduate in Finance/Accounting or Postgraduate with any Specialization
• Technical Proficiency and Understanding of Insurance service
• Excellent Written and Oral communication skills
• Interpersonal skills
• Ownership and Accountability
• Insurance domain knowledge
• Understanding of best practices in business processes and quality assurance
• Ability to work independently and as part of a team to achieve quality and compliance objectives
• Commitment to maintaining confidentiality and handling sensitive information appropriately
• Willingness to continuously learn and develop new skills to enhance audit effectiveness
• This position is in a temperature-controlled office environment. The noise level in the work environment is usually light to moderate.
• This position is to work in a Hybrid model and depending on the need must be flexible to work from office/home as required to accomplish their role.
• This job description is not intended to be an exhaustive list of the duties and responsibilities of this position.
• Additional duties not included on this job description may be assigned by management at any time, based upon the business needs of the Company. Employees must perform all such duties assigned to them as a condition of employment. Likewise, this job description does not alter the at-will nature of employment at the Company.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

.Responsibilities

• Manage & enhance Revenue Booking, validate Renewal entries and perform checks on weekly basis
• Perform regular audits - Brokerage amounts, resolving discrepancies, establish clear guidance for pendency clearance, always ensure compliance per IRDAI standards
• Create, verify, and issue RBS, coordinate with Brokers & RMs for timely payments, and maintain organized pendency records
• Suggest and implement improvements to revenue booking processes for enhanced efficiency and accuracy
• Collaborate with internal teams, communicate with clients, work with underwriters, and liaise with regulatory bodies to ensure smooth operations and compliance

Qualifications

• Minimum 3+ year of experience of Quality Analysis in Insurance domain & reconciliation process
• Preferred Degree: Graduate in Finance/Accounting or Postgraduate with any Specialization
• Technical Proficiency and Understanding of Insurance service
• Excellent Written and Oral communication skills
• Interpersonal skills
• Ownership and Accountability
• Insurance domain knowledge
• Understanding of best practices in business processes and quality assurance
• Ability to work independently and as part of a team to achieve quality and compliance objectives
• Commitment to maintaining confidentiality and handling sensitive information appropriately
• Willingness to continuously learn and develop new skills to enhance audit effectiveness
• This position is in a temperature-controlled office environment. The noise level in the work environment is usually light to moderate.
• This position is to work in a Hybrid model and depending on the need must be flexible to work from office/home as required to accomplish their role.
• This job description is not intended to be an exhaustive list of the duties and responsibilities of this position.
• Additional duties not included on this job description may be assigned by management at any time, based upon the business needs of the Company. Employees must perform all such duties assigned to them as a condition of employment. Likewise, this job description does not alter the at-will nature of employment at the Company.

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