Product Trainer
Hermès · Seoul
TITLE: Retail Trainer
REPORTS TO: Retail Training Manager
MAJOR RESPONSIBILITIES
1. Training Delivery & Facilitation
- Deliver engaging and impactful training programs for new and existing employees, including onboarding, product knowledge, client experience, and selling skills.
- Adapt training content and delivery methods to meet the needs of diverse retail audiences.
- Support the implementation of global training initiatives.
2. Training Content Preparation & Translation
- Translate, and localize global training materials while preserving its standards and learning objectives.
- Prepare high-quality training content, presentations, participant materials, and supporting resources.
- Ensure all training materials are accurate, well-structured, and delivered within agreed timelines.
- Partner closely with regional and global teams to support content implementation and knowledge transfer.
3. Training Coordination, Logistics & Administration
- Plan, organize, and coordinate all training logistics, including venue arrangements, participant communications, training materials, and scheduling.
- Maintain accurate training records, attendance tracking, and follow-up documentation.
- Support training events, workshops with strong attention to detail and operational excellence.
- Manage multiple tasks and priorities simultaneously while meeting deadlines and maintaining quality standards.
4. Retail Excellence & Business Partnership
- Maintain a strong understanding of the retail environment, store operations, and client experience.
- Build trusted relationships with stores, merchandisers, HR, and cross-functional teams to identify development needs and support business priorities.
- Collaborate effectively across departments to ensure smooth communication and successful execution of training initiatives.
- Demonstrate flexibility, professionalism, and accountability in a fast-paced environment.
REQUIREMENTS & CAPABILITIES
- Minimum 5 years of experience in Retail Training, Learning & Development. Preferred experience within luxury retail.
- English proficiency required to support global and regional training programs.
- French language skills and in-store trainer experience are a plus.
- Strong presentation, facilitation, and communication skills.
- Excellent organizational and project management skills.
- Ability to manage multiple tasks and consistently meet deadlines.
- Demonstrated ability to collaborate effectively with diverse stakeholders and build strong working relationships.
- Proactive, responsible, and self-motivated, with the ability to perform professionally under fast faced working environment.
- Open-minded and eager to learn, with a continuous growth mindset.
- Passion for people development, retail excellence, and continuous improvement.