Senior Sales Associate, HSR
Hermès · Singapore
Major Responsibilities:
Responsible for the daily store operations.
Provides excellent customer service and maintains a pleasant shopping environment consistent with our brand image
Calls on current and potential customers to establish and maintain client relationships
Keep customers informed on new products or services, changes, etc.
Executes sales plans and participates in marketing events and promotion programs
Communicates feedback gathered through in-store activities to store management
Provides guidance and training to junior sales associates or newcomers.
Assists in identifying and handling client enquiries, concerns, and complaints. Takes charge of selected VIP clients.
Keeps records and reports on sales activities
Other duties as assigned
Requirements & Capabilities:
At least 5 years of relevant experience in high-end fashion, luxury industry, or in a similar capacity
Passionate in the retail industry with good selling skills
Likes fashion and appreciates quality products
Fluent in English. Additional languages spoken are a plus
Must be a good team player, pleasant, service-oriented, with good communication skills
Basic computer skills
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
As a Senior Sales Associate, you will be responsible for all sales activities in the store. You will deliver quality and consistency of service, including identifying customers’ needs, developing client relationships, sales, and delivering post-sale services.