Team Leader
Hermès · Kaohsiung
Responsibilities:
1.) Budget and Sales
Help to achieve annual and monthly targets, monitor and review regularly
Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department
Analyze sales data and provide constructive suggestions for improvement
Execute in-store incentive programs to drive sales objectives, evaluate results and effectiveness
2.) Stock and Process Control
Ensure the group procedures are respected and take necessary actions to avoid discrepancy or stock loss
Work with operation team on regular stock take and be able to explain discrepancies or irregularities
Identify best-selling, slow moving, aging and overstock items, and to propose concrete action plan
3.) Merchandising
Ensure the visual merchandise corresponds to the product’s sales plan
Suggest visual presentation for improving the sales through of slow-moving items
Maintain shop display and environment in line with group guideline
4.) Store Operations
Be present in sales floor as shift leader to oversee store operation, assist team whenever required
Ensure store procedures are properly followed and smoothly operated
Handle all customer complaints and difficult situations
Conduct briefing session and act as Key Holders and a contact person in case of emergency
Propose recommendations to streamline and enhance operational process; eliminate administrative work and reports in order to achieve store optimal efficiency
5.) Team Management
Motivate and coach team member to achieve sales and non-sales objectives
Observe and review staff’s performance with managers on regular basis
Build morale and foster team spirit, encourage open two-way communication
Monitor and manage the team to ensure enough manpower on floor to serve customers
Organize the team to brief other team members after their training session to make sure that all teams share the knowledge
Identify training need; follow-through team’s learning and practices; ensure on-going applications at workplace
6.) Clientele Development and CRM
Support and coordinate company events to develop a closer customer relationship
Educate and convey brand messages to customers through different means
Ensure customer database management and proper daily handling: explore new recruitment system to increase customer database
Requirements:
Tertiary education or above
Minimum 6 years’ relevant management experience in luxury retail or similar capacity
Knowledge of different aspects of shop operations
Great presentation, communications, and interpersonal skills
Strong analytical mindset and ability to provide effective solutions
Good Leadership skills and encourage teamwork
Curious individual with good problem-solving skills and eager to seek for challenges
Proficent with computer skills and MS office
Good command of written and spoken English and Mandarin