Beauty Specialist, HSR
Hermès · Singapore
Major Responsibilities
Responsible for the daily store operations.
Provide excellent customer service and maintain a pleasant shopping experience with customers.
Stay updated on the latest beauty & fragrance products, tools, and trends.
Keep customers informed on new product launches or services, etc.
Educate customers on product usage, benefits, and demonstrate proper application techniques in an effort to build long term relationships with them.
Ensure all tools and equipment are sanitized and in good working condition.
Maintain a clean and organized vanity space and ensure products are fully stocked at all times.
Identifies and handles customers enquiries and concerns.
Executes sales plans and participates in marketing events and promotion programs relating to the Beauty and Fragrance metiers.
Communicates feedback gathered through in-store activities to store management.
Participate in ongoing training to enhance skills and knowledge of the other team members.
Actively share any new launches with the team and push sales for the Beauty and Fragrance metier
Other duties as assigned.
Requirements & Capabilities
At least 2 years of relevant experience in high-end fashion, luxury industry or in similar capacity.
Passion in retail industry with good selling skills.
Strong knowledge of beauty and fragrance products, tools and trends.
Likes fashion and appreciates quality products.
Excellent communication in English and interpersonal skills. Additional languages spoken are a plus.
Must be a good team player, pleasant, service-oriented with good communication skills.
Basic computer skills.
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
As a Beauty Specialist reporting to the Sales Supervisor, you will be responsible for all sales activities related to beauty and fragrance within the store. Your role includes delivering consistent, high-quality service by identifying customers’ needs, building client relationships, driving sales, and providing post-sales support.
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