Sales Supervisor, HSR
Hermès · Singapore
Main Responsibilities:
- Assist and report to Store Manager/Assistant Store Manager to manage and oversee the daily store operations
- Supervise, ensure, and manage a team of sales staff to provide excellent customer service and build client relationships
- Identifies and handle client enquiries, concerns, and complaints
- Ensures store presentation is consistent with our brand image
- Supervise general housekeeping and cleaning duties including performing such duties, if necessary
- Coordinates with the team on the execution of sales plans and store events
- Manage and motivate staff to achieve sales targets established
- Ensures proper security measures are enforced
- Monitors and assists sales staff development by providing on-the-job training, product training, etc.
- Communicate timely with both internal and external parties. Which includes, emails, text messages and phone calls.
- Be a mentor to assistant sales supervisors and guide them where required
- Always maintain a high standard of personal grooming and professional conduct
Perform any other duties that may be assigned from time to time by the Store Manager and/or Operations Team
Requirements & Capabilities:
- Passion in retail industry
- Tech savvy and good with IT/digital technology
- Fluent in English and other spoken, written languages a plus
- Must be a good team player pleasant service oriented and self-motivated
- Strong team building interpersonal and communication skills
- Hands on computer knowledge of MS Office
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
Responsible for supervising a team of sales staff to deliver quality and consistent services, to drive results and to ensure operation excellence at the store level.
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