Manager/ Senior Manager - Biz Process Digital Transformation
EY · Kuala Lumpur
Your Key Responsibilities
- Lead end-to-end consulting engagements focused on business transformation, process optimization, and digital transformation within the insurance sector.
- Advise executives and business leaders on transformation strategies, operating model improvements, and future-state capabilities.
- Conduct current-state assessments and identify opportunities to improve operational efficiency, customer experience, and business performance.
- Design Target Operating Models (TOM), business process frameworks, and transformation roadmaps.
- Lead business process re-engineering initiatives across underwriting, claims, policy servicing, distribution, customer management, and back-office operations.
- Facilitate stakeholder workshops to define business vision, strategic objectives, requirements, and transformation priorities.
- Support clients in core system modernization and enterprise-wide transformation programs.
- Develop business cases, operating model recommendations, and strategic transformation proposals.
- Manage project delivery, stakeholder expectations, risks, budgets, and timelines.
- Lead client presentations and executive steering committee discussions.
- Contribute to business development activities, proposal responses, and pursuit opportunities.
- Coach and mentor consultants and senior consultants while supporting practice growth initiatives.
Skills and Attributes for Success
- Strong consulting and problem-solving mindset
- Experience leading business transformation initiatives within insurance organizations
- Ability to engage and influence senior stakeholders and C-suite executives
- Strong business process analysis and operating model design experience
- Excellent workshop facilitation and stakeholder management skills
- Experience managing cross-functional transformation programs
- Strong communication and presentation skills
- Ability to balance strategic thinking with execution and delivery
To Qualify for the Role, You Must Have
- Bachelor's Degree in Business, Finance, Insurance, Information Systems, Engineering, or related discipline.
- Minimum 6-10 years of experience in:
- Management Consulting
- Insurance Transformation
- Business Process Improvement
- Digital Transformation
- Operating Model Design
- Strategy & Transformation
- Prior experience within a consulting firm (Big 4 preferred) and/or insurance industry transformation function.
- Strong understanding of insurance value chains across:
- Life Insurance
- General Insurance
- Takaful
- Bancassurance
- Hands-on experience delivering transformation initiatives involving:
- Business Process Re-engineering (BPR)
- Target Operating Model (TOM) Design
- Customer Experience Transformation
- Claims Transformation
- Underwriting Transformation
- Distribution Transformation
- Shared Services & Operational Excellence
- Core Insurance System Transformation
- Experience developing business requirements, process maps, operating models, business cases, and transformation roadmaps.
- Proven experience managing stakeholders across business and technology teams.
- Experience leading workstreams or project teams on medium-to-large transformation programs.
Ideally, You'll Also Have
- Experience supporting insurance core system implementation programs such as:
- Guidewire
- Duck Creek
- Sapiens
- Fadata
- LifeAsia
- eBaoTech
- Certifications such as:
- PMP
- Agile / Scrum
- Lean Six Sigma
- Prosci Change Management
- CBAP
- Exposure to regional insurance markets across Southeast Asia.
What We Offer You
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
Are you ready to shape your future with confidence? Apply today.
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EY | Building a Better Working World
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.