Key Account Manager

Takeda · Mumbai

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Job Description

• SA_KAM_D2_KAM_T - Key Account Management, Principal Analyst
   
• Job Profile Summary

About the role:
The Key Account Management, Principal Analyst is responsible for retaining and strengthening client relationships. This role involves planning and strategizing to retain and expand current customer relationships, ensuring high-quality customer service, and resolving issues to retain clients. By engaging with clients and understanding their business requirements, this role contributes to Takeda's mission.
How you will contribute:

• Plan and strategize to retain and expand current customer relationships
• Ensure high-quality customer service and resolve issues to retain current clients
• Engage with clients to identify their business requirements and prepare proposals and quotations
• Manage projects and processes independently with limited supervision
• Coach and review the work of lower-level professionals
• Occasionally lead small project teams and provide informal guidance to junior staff
• Analyze situations and data, exercising judgment within established procedures

Skills and qualifications:

• Applies basic forecasting techniques with guidance, developing a practical understanding of key concepts
• Creates and delivers basic presentations, learning to engage audiences effectively with some guidance
• Utilizes foundational sales strategies in simple situations, gaining practical sales management experience
• Understands and applies basic business development principles in controlled environments with supervision
• Communicates effectively with ongoing supervision, building interpersonal skills
• Operates basic Salesforce features, performing simple tasks with guidance
• Manages time effectively in straightforward situations, developing time management skills with coaching
• Demonstrates self-motivation with regular encouragement, understanding basic motivational principles
• Organizes and prioritizes tasks with ongoing coaching, developing organizational skills
• Maintains professional composure and politeness with guidance, learning to handle duties effectively
• Applies understanding of organizational operations and market dynamics in familiar business situations with support
• Builds and maintains relationships, requiring guidance to engage effectively

As a senior professional, you're adept at solving a range of moderate scope and complexity problems, occasionally referring to policies and practices for guidance. Your work involves analyzing situations and data, exercising judgment within established procedures, and fostering productive relationships internally and externally. You possess solid knowledge of industry practices and contribute to departmental projects and goals, often engaging in frequent internal and external interactions. You may occasionally lead small project teams and provide informal guidance to junior staff, all while working with minimal guidance yourself.

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