Tax ACR-Engagement Controller-Senior Manager
EY · Bengaluru
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Job Title:Senior Manager / Engagement Controller
Job purpose
The Engagement Controller is responsible to Build the Governance across all the Towers for an engagement.
He is a Single Point of Contact for the Engagement Partner and work closely with the Tower GPO’s to deliver exceptional performance from quality and efficiency perspective.
He drives the engagement transformation , ensures the required performance metrics on the engagement is achieved.
Job Goals
- Key point of contact for customer and Engagement Partner.
- Identify pull through opportunities to increase revenue/TNR. and collaborate with onshore engagement partners to close these opportunities.
- Assist onshore partners in strategizing contract renewals and scope expansions.
- Determine the optimal mix of service delivery locations (local vs. central).
- Collaborate with Global Process Owners (GPOs) to onboard talent and ensure project objectives are met during various phases of engagement; pursuit, transition, data migration, implementation, and delivery phase.
- Identify scope creep ins and establish processes to price out-of-scope work.
- Working closely with the project management office on CRNs and billings.
- Drive engagement economics by tracking budget vs. actuals, fee and margin analysis, issuing PSMs, and monitoring timely client billing to minimize unbilled amounts.
- Collaborate with global process owners to drive service transformation.
- Lead client visits, showcase EY FMS capabilities, and organize workshops focused on process improvements and transformation.
- Enhance EY’s value proposition to clients (e.g., cash flow, working capital, margin improvements).
- Promote EY strategic initiatives and support client adoption.
- Devise and maintain robust governance structures with clients and EY management.
- Monitor adherence to contractual KPIs/SLAs.
- Manage escalations, perform root cause analysis, and resolve client issues.
- Conduct annual client feedback surveys and identify improvement areas.
- Maintain data integrity and confidentiality, supporting governance around EYI My Doc.
- Periodically assess service delivery effectiveness through tracker and checklist reviews.
Key Responsibilities
Functional & Domain Expertise
- Demonstrate strong experience in managing shared services across P2P, O2C, and R2R processes
- Possess a solid understanding of global ERP platforms such as SAP, Oracle, and Microsoft Dynamics 365
- Bring hands-on expertise in financial modeling, particularly for contract negotiations and renewals
Client & Stakeholder Management
- Effectively lead and drive strategic discussions with EY leadership and client stakeholders
- Build and maintain strong client relationships, acting as a trusted advisor
- Confidently articulate engagement success stories and support client visits and business development efforts
Financial Ownership & Governance
- Take end-to-end accountability for engagement financials, including:
- EY internal financial performance
- Client contractual/SOW commitments
- Ensure financial targets are met or exceeded, while maintaining compliance with contractual obligations
Service Delivery & Transformation
- Lead and implement service delivery transformation initiatives to drive efficiency and value for clients
- Identify continuous improvement opportunities across processes and delivery models
- Support innovation by embedding best practices and automation initiatives
Leadership & People Management
- Act as a people leader, with proven experience managing multicultural and geographically dispersed teams
- Effectively communicate vision, strategy, and goals across engagement teams
- Provide coaching and guidance to team members across GDS locations to enhance performance and development
Internal Collaboration & Strategic Support
- Partner with the GDS FMS leadership team to support service line initiatives and strategic priorities
- Contribute to organizational growth through knowledge sharing, capability building, and internal initiatives
Qualifications & Experience
- Education: Chartered Accountant (CA), CPA, ACCA, CMA, or equivalent professional qualification.
- Experience: 15–20 years of years in finance and accounting, including 5+ years in R2R leadership or process ownership roles.
- Proven experience in automation-led process transformation, process design, and capability development.
- Hands-on experience with digital platforms, ERP migrations, and analytics implementations.
- Prior exposure to multi-country delivery, client governance, and transition projects is highly preferred.
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