Senior Account Manager
HSBC · Shanghai
CIB - Global Payments Solutions (GPS)
Global Payment Solutions (GPS) is made up of almost 10,000 colleagues across 58 countries and territories. This business is uniquely positioned to help clients make payments across borders, currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional, and country awards.
We are currently seeking an experienced professional to join our team.
In this role, you will:
Basic Job Expectations
- Manage the liquidity and cash management needs of a portfolio of Global Network Banking. Maintain relationships with key influencers in the client’s local or regional Treasury and Finance organisation.
- Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients (revenue targets included in scorecard)• Accountable for the identification of opportunities to deliver Client Service excellence locally and regionally; effectively managing any risks and issues.• Responsible for resolving assigned queries.
- Accountable for monitoring and guiding the completion of all global queries and local basic queries that may be assigned to others.
- The role holder must have a strong understanding of the cash management business including identifying and dealing with actual or potential business or relationship risks.
- Strong written and oral communication skills; must be able to put complex product and/or technical information into simple terms.
- Maintain a client footprint with the basic information required to deliver a superior client experience.
- The point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements when they are the lead.•Will proactively review local/regional client activity and existing solutions with GPS in order to identify any opportunities to improve the client’s experience with HSBC. This includes but is not imited to; reducing service queries and reject/error rates, streamlining processing time, improved data/payment security, identify opportunities to streamline client processes, eliminateredundancy, strengthen relationships, and increase wallet share by recommending new products & solutions that will benefit the client’s business operations.
- Will provide analysis and recommendations to senior management on client focus, attrition, and engagement.
Monitor metrics and performance indicators of service levels and develop and implement remedial actions as needed.
• Continuously adapt to balance and prioritise different demands of their portfolio while managing requirements from multiple stakeholders
Customer Engagement
- Engage with their client’s operational and Treasury teams as needed or agreed to with the client. This includes but is not limited to a client’s Treasury Operations and IT teams and the wider Finance and Treasury Organization.
- Gather and maintain specific intimate knowledge of their client’s Treasury operations and how they interface with HSBC products and services.• Engage and work cross functionally with various internal partners (Operations, Technology, Sales, and the RM) coordinating client interactions and recommendations relating to existing GPS business. Must be flexible and willing to go outside work assignment boundaries to ensure their client’s satisfaction.• Develop and deliver standard Client Service Reviews on an ad hoc basis using key client metrics to proactively identify issues and trends including things like payment flows, rejection and return rates, and ndustry benchmarks. Work with the client and internal stakeholders to remediate and improve metrics to benefit the client.
To be successful in the role, you should meet the following requirements:
Essential
- Strong knowledge of local and global cash management and clearing services, products, and techniques.
- Proven ability in identifying and meeting customer needs through matching a broad range of products and services.• Ability to understand a customer’s business and the fundamentals of running a business.• Good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues
- Strong range of communication skills, including written, verbal, and the ability to deliver compelling presentations.
- Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
- Ability to thrive in a complex matrix environment with several stakeholders with differing goals/expectations.
- Comfortable working in a fast-paced work environment; continually changing lines of communication, technological advances etc.
- Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks.
- Strong analytical skills
- Ability to travel.
Desirable
• Previous banking experience working with Corporates in a relationship or account management role.
Specific experience with large multi-national corporations or financial institutions including Global/Regional HQ names will be an advantage.• Knowledge of day-to-day workings of a Corporate Treasury environment, foreign exchange, intercompany loans, payroll, and payments.• Knowledgeable about our competitors’ products and services, strategies, and client relationship practices.
• Broad knowledge of HSBC Group companies and product ranges.
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.#LI-HSBC
Issued by HSBC Bank (China) Company Limited
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