Senior Implementation and Support Analyst - Screening SME
Experian · London
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job Description
Why this role is important to us
The Screening team plays a critical role in helping our customers manage financial crime risk and meet regulatory obligations. As a Senior Implementation and Support Analyst, you will be a subject matter expert, supporting the successful implementation, optimisation and ongoing use of our Screening solutions. You will work with customers and offshore teams, driving operational excellence, influence product development and deliver outstanding customer outcomes through collaboration and knowledge sharing.
This is a hybrid role based in our London or Jersey office.
Work that matters – What you'll do
- Lead and help implement Screening solutions, ensuring successful customer onboarding, adoption and transition into business-as-usual support.
- Act as a Screening Subject Matter Expert, providing expertise on Sanctions, PEP and Watchlist data management.
- Partner with offshore operational and support teams, ensuring knowledge transfer, understanding and service delivery.
- Manage and resolve customer support cases across all severity levels and act as Incident Manager for issues.
- Identify and implement process improvements, driving efficiencies across systems and delivery activities.
Qualifications
What you'll need to bring to the role & Experian
- Expertise within Screening, Financial Crime, KYC or Compliance environments.
- Experience independently owning and deliver implementations, customer engagements and complex operational activities.
- Background working with and supporting offshore teams, including knowledge transfer, service management and collaboration.
- Experience with technology sanctions screening, PEPs, watchlists and customer due diligence processes.
- Excellent partner management, and project management, with the ability to manage customer escalations and lead resolution.
More about you
- Trusted subject matter expert who enjoys solving complex customer and operational challenges.
- Take ownership and accountability, ensuring projects, implementations and support activities are delivered successfully.
- Hold the know how for global delivery models within both onshore and offshore teams.
Additional Information
Additional information
Benefits package includes:
- Hybrid working - 40% office based
- Great compensation package and discretionary bonus
- Core benefits include pension, Bupa healthcare, Sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Internal Grade E/EB9
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.
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