Field Service Engineer

Thermo Fisher Scientific · Seoul

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Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.

This position is responsible for the installation, management, repair, and remote support of medical equipment especially Phadia200.  This position will be tasked with improving the company's value and maximizing our benefits by good communicating with customers to understand and speedy/accurately support their needs. You can work in accordance with the global headquarters and medical equipment import management guidelines and collaborate with other departments if necessary.

Field Service Engineer

• Key Responsibilities: Installation, preventive maintenance, repair, troubleshooting, upgrades, and technical support for medical/clinical instruments

• Location: S. Korea (office is in Seoul, visit approx. once a week)

• Experience: Entry to early career

Description

• Provides onsite installation of instruments, upgrades, updates, repairs, and preventative maintenance service

• Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM’s.

• Collaborates with application team to resolve customer issues and improve processes.

• Follows all reporting responsibilities of Field Problem Report (FPR) and Field Service Report (FSR) submissions.

• Is familiar with and follow policies that pertain to the handling of spare parts:

• ordering, usage, returns, physical count, stock management, etc.

• Executes installation Qualification & Validation Products at customer sites.

• Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers, and competitors

• May be required to perform other related duties as required and/or assigned.

Requirements:

• Requires a bachelor’s degree in bio medical engineering or related field

• Referred Fields of Study: Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field

• Experience in related medical device engineering and/or customer skills

• Strong networking skills and ability to quickly build relationships

• Good knowledge in the usage of Microsoft Officer programs (word, excel, PowerPoint) CRM, and internet tools

• Good communication skill with global service team in English.

• Long-distance out-of-office work possible

• Valid driver's license and ability to travel up to 50-75%

• Advanced degrees or specialized certifications are a plus

• Strong electronics and mechanical aptitude with ability to diagnose issues down to component level

• Excellent customer service skills and professional demeanor

보훈대상자 및 장애인 채용 안내

• 써모 피셔 사이언티픽 코리아는 다양성과 포용성을 바탕으로 모든 인재에게 공정한 기회를 제공하기 위해 노력하고 있습니다.

• 국가를 위해 헌신하신 보훈대상자 및 장애인 지원자분들을 적극 환영하며, 관련 법령에 따라 우대합니다.

• 온라인 지원 시, (3) 장애 여부(Disabled) 또는 (4) 보훈 대상(Veteran) 항목에 해당하시는 경우 ‘Yes’로 표시해 주시기 바랍니다.

• 또한, 지원 시 제출이 필요한 서류는 누락되지 않도록 반드시 안내 링크를 통해 확인해 주시기 바랍니다.

• 보훈대상 및 장애인 우대 채용 안내

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