Claims Specialist Lead - Litigation/Retail

Arthur J. Gallagher · Downers Grove, Carrollton

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.

Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics:

Jurisdictions: US
Licenses: REQUIRED - NY, TX, FL, CA.
Location: This role is eligible for fully remote work.

How you'll make an impact

Independently conducts detailed analysis vital to investigating claims exposure and recommend appropriate settlement strategies and action plans.
Create reservation of rights, coverage denial letters, negotiate and resolve settlements directly with involved parties.
Interact extensively with various parties involved in the claims process, and may recommend retaining the advice of outside specialists.
Handle claims consistent with clients’ and corporate policies, procedures in accordance with any statutory, regulatory and ethical requirements within specialized niche/industry.
Document and communicate claim activity timely and efficiently and in a manner which supports the outcome of the claim file.
Coach, mentor and may supervise lower level adjusters.

About You

Potential candidates should have the following:

Claims Background: General Liability - Premises, Slip and Fall, Trip and Fall, Litigation, Food Borne Illness, restaurant/retail/warehouse.
Jurisdictional Experience: US
Active Adjusters' licenses: REQUIRED - NY, FL, TX, CA.

As a key member of our Claims Adjuster team, you will:

Investigate, evaluate, and resolve complex general liability claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
Think critically, solve problems, plan, and prioritize activities to optimally serve clients.

REQUIRED QUALIFICATIONS:

High school diploma
7 or more years of related claims experience and proven track record to handle complex claims issues at a senior adjuster level
Appropriately licensed and/or certified in all states in which claims are being handled
Knowledge of accepted industry standards and practices
Computer experience with related claims and business software

DESIRED:

Bachelor's Degree
10+years of prior experience adjusting claims in the applicable specialty area
Experience in claims as well as the insurance legal and regulatory environment

#LI-DR1

#LI-Remote

#Liability

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Independently conducts detailed analysis vital to investigating claims exposure and recommend appropriate settlement strategies and action plans.
Create reservation of rights, coverage denial letters, negotiate and resolve settlements directly with involved parties.
Interact extensively with various parties involved in the claims process, and may recommend retaining the advice of outside specialists.
Handle claims consistent with clients’ and corporate policies, procedures in accordance with any statutory, regulatory and ethical requirements within specialized niche/industry.
Document and communicate claim activity timely and efficiently and in a manner which supports the outcome of the claim file.
Coach, mentor and may supervise lower level adjusters.