Sr. Associate, Client Service

Aon · West Hartford · $70,000–$85,000 (stated in the posting)

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Who We Are:

Wealthspire is a leading wealth management, retirement advisory, and business management firm serving individuals, families, endowments, and institutions across the United States, Canada, and the United Kingdom. We provide a comprehensive platform that brings together wealth management, institutional consulting, business management, family office, and retirement plan advisory services - empowering clients to navigate complexity with clarity and confidence. With over 1,200 employees across more than 40 offices, we deliver insights and solutions backed by deep research, technology, and decades of expertise. Our collective businesses create a unified ecosystem designed to meet clients wherever they are in their financial journey. Wealthspire is redefining the future of financial solutions through collaboration, scale, and a steadfast commitment to putting people first - our clients, our colleagues, and our communities.

Summary:

The Senior Client Service Associate serves as an experienced client service professional supporting advisor teams and clients through account operations, onboarding, and ongoing maintenance. This role requires strong technical knowledge, excellent client communication skills, and the ability to work independently while ensuring accuracy and timeliness across all custodial work. The Sr. CSA takes full ownership of their responsibilities from initiation through completion.

Key Responsibilities

Client Service & Operations

• Own end-to-end account onboarding, including preparation of Advisory Agreements and custodial account agreements
• Manage custodial inquiries and account maintenance through resolution, including complex or escalated matters, retirement coding reconciliations, and general account maintenance
• Handle all asset movement requests with clients and at the custodial level from initiation to completion, including checks, wires, ACH, journals
• Process retirement account rollovers, reconciliation of transferred assets, and annuity rollovers through completion
• Facilitate Separately Managed Accounts and subdocument processing, including client profile sheets and private investment subscription documents
• Coordinate offboarding client notifications and manage returned mail/abandoned property accounts
• Provide proactive communication with clients and advisor teams throughout all account-related matters, including sensitive or complex client situations
• Assure accuracy and timeliness of all custodian work

Technical Expertise

• Develop and maintain deep technical expertise in operational matters
• Stay current with custodial bulletins and procedures
• Understand and comply with all financial regulations
• Maintain high diligence in client privacy and security
• Demonstrate expertise in the systems used by the company, such as CRM, custodian websites, and other relevant technological resources
• Maintain required logs and supporting documentation for compliance-related purposes

Team Collaboration

• Participate in client meetings within areas of expertise
• Provide training and mentorship to new Client Service Associates and Advisor Associates
• Provide support to Advisor Associates, Lead Advisors, and Service Advisors
• Contribute to process improvement initiatives
• Proactively document, develop and improve standard templates, policies, procedures, and materials
• Provide input on and encourage adoption of new technology solutions
• Contribute positively to office culture, morale, and team collaboration
• Escalate issues and requests to appropriate personnel when necessary

Required Competencies

Client Service Excellence

• Strong client orientation with focus on creating memorable, impactful experiences
• High level of professionalism and strong communication skills (verbal and written)
• Ability to resolve issues professionally and effectively
• Interpersonal savvy and relationship development skills

Operational Excellence

• Exceptional organizational, planning, and prioritization skills
• High standards and a sense of urgency in delivering quality work
• Ability to handle multiple tasks while maintaining accuracy and meeting deadlines
• Strong problem-solving and decision-making capabilities
• Advanced technical expertise in relevant systems and custodian platforms

Professional Development

• Ability to learn quickly when facing new challenges
• Openness to change and continuous improvement
• Technology orientation and commitment to incorporating best practices
• Mentorship and training skills to develop team members

Qualifications

• Bachelor's degree, or related experience preferably in finance, economics, or related field
• 2-5 years of experience in financial services or related field
• Strong computer skills including proficiency with Microsoft Office Suite
• Experience with CRM systems and custodial platforms required
• Excellent organizational and time management skills
• Commitment to professional growth and development

What We Offer:

Wealthspire Advisors is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, and more. The base salary range for this position is $70,000 –$85,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Wealthspire is an inclusive Equal Employment Opportunity employer.

#Wealthspire

#LI-JS3

Who We Are:

Wealthspire is a leading wealth management, retirement advisory, and business management firm serving individuals, families, endowments, and institutions across the United States, Canada, and the United Kingdom. We provide a comprehensive platform that brings together wealth management, institutional consulting, business management, family office, and retirement plan advisory services - empowering clients to navigate complexity with clarity and confidence. With over 1,200 employees across more than 40 offices, we deliver insights and solutions backed by deep research, technology, and decades of expertise. Our collective businesses create a unified ecosystem designed to meet clients wherever they are in their financial journey. Wealthspire is redefining the future of financial solutions through collaboration, scale, and a steadfast commitment to putting people first - our clients, our colleagues, and our communities.

Summary:

The Senior Client Service Associate serves as an experienced client service professional supporting advisor teams and clients through account operations, onboarding, and ongoing maintenance. This role requires strong technical knowledge, excellent client communication skills, and the ability to work independently while ensuring accuracy and timeliness across all custodial work. The Sr. CSA takes full ownership of their responsibilities from initiation through completion.

Key Responsibilities

Client Service & Operations

• Own end-to-end account onboarding, including preparation of Advisory Agreements and custodial account agreements
• Manage custodial inquiries and account maintenance through resolution, including complex or escalated matters, retirement coding reconciliations, and general account maintenance
• Handle all asset movement requests with clients and at the custodial level from initiation to completion, including checks, wires, ACH, journals
• Process retirement account rollovers, reconciliation of transferred assets, and annuity rollovers through completion
• Facilitate Separately Managed Accounts and subdocument processing, including client profile sheets and private investment subscription documents
• Coordinate offboarding client notifications and manage returned mail/abandoned property accounts
• Provide proactive communication with clients and advisor teams throughout all account-related matters, including sensitive or complex client situations
• Assure accuracy and timeliness of all custodian work

Technical Expertise

• Develop and maintain deep technical expertise in operational matters
• Stay current with custodial bulletins and procedures
• Understand and comply with all financial regulations
• Maintain high diligence in client privacy and security
• Demonstrate expertise in the systems used by the company, such as CRM, custodian websites, and other relevant technological resources
• Maintain required logs and supporting documentation for compliance-related purposes

Team Collaboration

• Participate in client meetings within areas of expertise
• Provide training and mentorship to new Client Service Associates and Advisor Associates
• Provide support to Advisor Associates, Lead Advisors, and Service Advisors
• Contribute to process improvement initiatives
• Proactively document, develop and improve standard templates, policies, procedures, and materials
• Provide input on and encourage adoption of new technology solutions
• Contribute positively to office culture, morale, and team collaboration
• Escalate issues and requests to appropriate personnel when necessary

Required Competencies

Client Service Excellence

• Strong client orientation with focus on creating memorable, impactful experiences
• High level of professionalism and strong communication skills (verbal and written)
• Ability to resolve issues professionally and effectively
• Interpersonal savvy and relationship development skills

Operational Excellence

• Exceptional organizational, planning, and prioritization skills
• High standards and a sense of urgency in delivering quality work
• Ability to handle multiple tasks while maintaining accuracy and meeting deadlines
• Strong problem-solving and decision-making capabilities
• Advanced technical expertise in relevant systems and custodian platforms

Professional Development

• Ability to learn quickly when facing new challenges
• Openness to change and continuous improvement
• Technology orientation and commitment to incorporating best practices
• Mentorship and training skills to develop team members

Qualifications

• Bachelor's degree, or related experience preferably in finance, economics, or related field
• 2-5 years of experience in financial services or related field
• Strong computer skills including proficiency with Microsoft Office Suite
• Experience with CRM systems and custodial platforms required
• Excellent organizational and time management skills
• Commitment to professional growth and development

What We Offer:

Wealthspire Advisors is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, and more. The base salary range for this position is $70,000 –$85,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Wealthspire is an inclusive Equal Employment Opportunity employer.

#Wealthspire

#LI-JS3

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