Account Manager

BioMerieux · Seoul

Key Responsibilities

Account Management & Growth

Manage and expand a portfolio of key accounts, commercial labs, and territory-based customers.
Develop and execute strategic account plans to achieve annual revenue, growth, and margin targets.
Identify business opportunities across both major accounts and smaller hospitals.
Monitor market trends and competitor activities to enhance sales strategies.
Monitor business performance and execute corrective actions to achieve targets.

Customer Engagement & Relationship Building

Establish and nurture strong relationships with key stakeholders in hospitals and laboratories.
Serve as the primary point of contact for assigned accounts, ensuring consistent and proactive communication.
Plan and execute customer engagement activities including symposiums, workshops, or other educational events.
Promote awareness and solutions related to AMR (Antimicrobial Resistance).

Commercial Execution

Lead contract negotiations and implement effective pricing strategies.
Manage the full sales pipeline using CRM tools (e.g., Salesforce).
Execute SBO (Sales Business Objectives) meeting action plans aligned with Sales Management.

Operational Excellence

Oversee end-to-end sales operations for assigned accounts, including order management, supply coordination, and issue resolution.
Work cross-functionally with internal stakeholders (e.g., supply chain, service, marketing, finance) to ensure seamless customer support.

Qualification

Minimum 5 years of sales experience in IVD, microbiology, molecular diagnostics, medical devices or life science industries.
Experience in direct sales (non-distributor model).
Experience in distributor management and channel partner collaboration.
Experience handling capital equipment and reagent-based business models.
Proven ability to manage geographic territories, including regional hospital networks and clinical laboratories.
Demonstrated capability to manage complex, high-value accounts in addition to routine customer portfolios.
High sense of ownership, with the ability to work independently.
Proactive problem-solving mindset.
Strong ability to build effective relationships and work collaboratively with distributors, customers, and internal stakeholders.
Proficiency in CRM tools and MS Office.
Intermediate-level English proficiency.
Must be able to operate a vehicle