Senior Technical Consultant, Solutions Development

Intercontinental Exchange · Jacksonville

Job Purpose

The Senior Technical Consultant for ICE Mortgage Technology’s Solutions Development practice interfaces with prospective and current clients in a consultative capacity, working to understand the client’s key business objectives, IT initiatives, and technical requirements, and providing resulting guidance in accordance with industry and company best-practices. The Senior Technical Consultant is a critical interface across multiple internal departments as they work to ensure that we exceed customer expectations for implementation deliverables and deployment timelines. The candidate will possess a breadth of experience and knowledge which spans enterprise business applications, solutions systems design, and supporting platform technologies. This individual must work equally effectively with both clients and internal business units to ensure that customer satisfaction goals are met.

Responsibilities

Drive successful configuration, installation, and adoption of custom solutions developed for our clients
Serve as liaison between business users and internal development staff
Consult with clients to implement software and industry best practices
Function as a subject matter expert for the Encompass SDK and API
Quality assurance testing representative of business user
Light scripting and formula derivation to automate business processes
Translate field-level data points to third-party systems
Provide technical support to our clients for implementation issues
Document instructions for installation of custom solutions
Provide failure analysis and reproduction scenarios of customer issues
Quickly and accurately reproduce diverse issues for troubleshooting and root cause analysis
Provide sales support for the positioning and quoting of custom development services
Gather necessary requirements and specifications needed to create technical Statements of Work for Professional Services engagements
Design and architect custom solutions
Consult with clients and third-party vendors for clear definition of requirements
Use case definition for custom solutions

Knowledge and Experience

Bachelor of Science in Computer Science, Information Science, or a related discipline
5+ years technical experience troubleshooting mission critical application solutions
5+ years of software development experience
Experience working with XML, JSON
Knowledgeable in programming languages such as C# and JavaScript
Knowledge in overall application architectural components
Mortgage Industry and Encompass Experience (preferred)
Professional written and oral communication skills to relate to business and technical users.
Ability to translate technical instructions or concepts into non-technical easy to understand terms.
Team-oriented, demonstrates a professional, and cooperative attitude

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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