Customer Project Manager (Japanese language support)
Cisco · Kuala Lumpur
Meet the Team
Welcome to the Cisco Customer Experience Centre (CXC), a strategic business entity within Cisco's broader Customer Experience (CX) organization. CXC serves as a "trusted advisor" environment, helping organizations explore AI-driven insights, secure infrastructure, and digital transformation strategies.
Our teams operate across strategic regions worldwide, bridging time zones, languages, and local regulations to deliver a seamless and relevant customer experience. We are passionate about the entire customer lifecycle, from initial vision through adoption to value realization — ensuring that every customer achieves meaningful business outcomes through expert-led engagements.
Your Impact
As a Project Manager within CXC, you will be at the forefront of Cisco's AI-first strategy, driving Execution and Delivery through AI-assisted project management. Your work will directly develop how Cisco delivers value to customers on a global scale.
You will:
- Act as a strategic partner to executive leadership and key customer stakeholders, translating complex technical delivery into compelling business value propositions
- Institutionalize next-generation project management methodologies, fostering a culture of AI-fluency and innovation under Cisco's PMO framework
- Drive predictive delivery by leveraging AI-driven insights to proactively manage project lifecycles,, identifyingand mitigating risks before they impact any constraints.
- Hold full accountability for program-level financial health, including margin optimization, revenue forecasting, and strategic resource allocation
- Present service business value to customers, influencing their assessment, planning, and management of critical projects
Responsibilities
- Oversee complex, high-stakes Projects and Programs across multiple accounts, ensuring alignment with global business objectives and long-term customer success
- Manage large and complex infrastructure projects within an account or group of accounts
- Lead large-scale, cross-functional teams to resolve systemic delivery issues, driving consensus across diverse business units, technology areas, and global theatres
- Develop and present proposals and final agreements to customers and internal stakeholders
- Leverage AI assistants and prompt engineering to automate routine project management tasks, including real-time meeting intelligence, action item tracking, and status reporting
- Utilize the Digitized Delivery platform and AI-driven insights to manage project lifecycles proactively, identifying and mitigating potential risks before they impact timelines
- Influence customers in the assessment, planning, and management of related projects
- Define and institutionalize next-generation project management methodologies under Cisco's PMO framework, fostering a culture of innovation and AI-fluency
Minimum Qualifications
- Bachelor's degree in Engineering or Technology (BE/B.Tech or equivalent)
- Minimum 6 years of dedicated Project Management experience within the IT industry, with an overall experience of 9–15 years
- Proven experience in handling global, customer-facing projects in highly complex functional or matrix organizations
- Proficiency in project management tools including Microsoft Project Plan (MPP), Microsoft Excel, JIRA, and Confluence
- Professional PM Certification such as PgMP, PRINCE2, ITIL, SCRUM, or equivalent, with preference given to PMP/PgMP certified professionals
- Japanese language proficiency is required as the role supports Japanese-speaking customers and stakeholders. English proficiency is also required for collaboration with regional and global teams
- Willingness to travel locally and internationally as required by project scope, and adaptability to diverse time zone requirements
Preferred Qualifications
- Advanced degree preferred e.g. MBA, MCA, or M.Tech
- Domain expertise in one or more of the following: IT Infrastructure, Migrations, Networking, Data Centre, Security, and/or Collaboration
- Hands-on experience with Agile/Scrum project methodologies, demonstrating flexibility and iterative delivery practices
- Basic technical knowledge equivalent to CCNA or higher, demonstrating foundational understanding of networking and infrastructure concepts
- Familiarity with AI-assisted project management tools and prompt engineering techniques to drive automation and efficiency
- Experience in program-level financial management, including revenue forecasting, margin optimization, and strategic resource planning
- Track record of successfully leading large-scale, cross-functional teams across multiple geographies and business units
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.