Customer Operations & Inside Sales Representative

Altera · Shanghai

Job Details:

Job Description:

We are seeking a highly organised, customer-focused Inside Sales Representative and Customer Operations professional to serve as the primary operational point of contact for assigned customers and distribution partners. In this role you will own the end-to-end customer relationship across the Lead-to-Order process — managing demand signals, order execution, escalations, and account health — working in close partnership with field sales, FAEs, and distribution partners. A key focus of this role is driving customer intimacy — maintaining proactive engagement with customer procurement and planning contacts, understanding demand roadmaps, and anticipating customer needs ahead of formal requests.

Inside Sales Representative & Customer Operations is a commission-eligible role with accountability for assigned accounts across customer operations and inside sales functions, including opportunity management, revenue forecast, order management, and customer communications.

Key Responsibilities:

Build and maintain strong customer relationships in partnership with the field sales team, with emphasis on customer procurement and planning personnel
Drive customer intimacy through proactive engagement with procurement and planning contacts — maintaining visibility of customer demand outlook, design roadmaps, and order coverage to anticipate needs and support commercial planning.
Provide proactive back-office support to the Sales and FAE teams for specific assigned accounts, including Design Registration review, Pricing/Quote requests, and process documentation
Work directly with end customers on orders, IP/Tools licensing, and design related inquiries, ensuring timely follow-up and resolution.
Manage escalation and exception requests on customer orders and supply, serving as the customer-facing point of accountability — owning communication and follow-through with distributors and customers while coordinating resolution with internal operational teams.
Coordinate sample requests and new product introduction (NPI) support between field sales, Product Marketing, and Operations
Work with customers and distributors to collect, enter, and analyze demand signals to prepare consolidated sales forecast in support of the planning process.
Maintain accurate design registration for DDC and opportunity data in the CRM system.
Ensuring correct distributor margin is applied for each opportunity
Collaborate cross-functionally with Business Management, Business Operations, and Legal on contract/special agreement, agreements, pricing, and compliance activities
Prepare sales reports, pipeline updates, and account summaries for internal stakeholders.
Support QBRs (Quarterly Business Reviews) and territory/business reviews with data preparation and insights.
Assist in onboarding new sales team members by providing training on internal tools and processes

Qualifications:

Bachelor’s degree or equivalent experience in business, or a related field.
3+ years in a customer operations, inside sales, or sales operations role, with demonstrated experience owning customer issues end to end in a semiconductor, electronics, or high-tech environment.
Familiarity with high-touch technical sales and distribution models
Strong interpersonal skills with the ability to communicate confidently with both customers and internal teams.
Proactive, relationship-driven, and highly organized, with a focus on customer success.
Proficiency in CRM systems (e.g., Salesforce), Excel, and ERP tools.
Strong attention to detail and process orientation
Fluency – both spoken and written – in English and the local language of the region where the assigned customer base resides

Desired Competencies

People skills (teamwork, conciseness, working independently) and good business acumen
Ability to multitask and work in a dynamic and changing environment either independently or in a team
Effective communication skills with the ability to adapt style and content appropriately for the audience
Understanding of FPGA sales process is an advantage
Customer operations mindset — bias toward ownership, resolution, and customer outcome rather than process handoff
Results-oriented with comfort working against defined metrics and service expectations

Job Type:

Regular

Shift:

Shift 1 (China)

Primary Location:

Shanghai, China

Additional Locations:

Beijing, China (Remote)

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

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