Service Engineer
ZEISS · Hsinchu
【Main Task】
- • Install the tool at customer site and provide quality service to maintain tool availability.
- • Technical escalation owner to HQ for tool down, performance issue and customer wish.
- • Technical contact window of OEM partner/customer and manage the communication.
- • Collaboration with HQ on service related documents and procedures.
- • Collaboration with Application team for customer's escalation
- • Support Software and Application activities
- • Train field service engineers
【Specific Duties】
- • Ensure the tool installation success within defined cycle time.
- • Ensure effective communication and escalation for problem solving.
- • Create and maintain the database of service lesson learnt and BKM.
- • Effectively conduct knowledge sharing, on-site training/coaching to maturate FSE skills.
- • On-call or on-site duty for the fast response to customer's tool down escalation.
【Education】
• Master or Bachelor's degree in engineering.
【Experience】
- • 3+ years as an equipment engineer in semiconductor industry, better to have field service engineer experience of equipment suppliers.
- • E-beam inspection tools service experience is required.
- • Quality hands-on capabilities.
- • Fluent English - TOEIC 750
- • Willing to travel internationally and domestic for required training and customer service. 3-6 months travel for initial training is required.
- • Good internal/external communication and interpersonal skills
- • High customer orientation with high flexibility and deep engagement in regard to tool service
【Other skills】
- • Data analysis, report/presentation skill.
- • Creative: Out-of-the-box thinker.
Your ZEISS Recruiting Team
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