Senior Service Engineer
ZEISS · Hsinchu
【Main Task】
• Work and perform in compliance with company’s regulations and requests.
• Perform Technical Field Service activities
－Installation and commissioning of equipment
－Troubleshooting, repair, and maintenance
－Escalation support
－User Training / Customer Training
－Providing sales support
－All necessary reporting as per company policy
• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.
• Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range
• Provides documents activities performed utilizing the required format, such as service report, technical report, etc.
• Develop and maintain relationships with customers to achieve the highest possible levels of customer satisfaction.
• Respond to satisfaction surveys, working to resolve customer care issues.
• Provide timely response to all requests from both internal and external customers.
• Perform necessary administrative paperwork in complete and accurate manner.
• Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.
• Feedback in time on product quality issues on site, as well as marketing information to the company.
• Ensure direct reports maintain company-issued test equipment and support tools.
• Perform other related duties and responsibilities as assigned
• Work and perform in compliance with company’s regulations and requests.
• Perform Technical Field Service activities
－Installation and commissioning of equipment
－Troubleshooting, repair, and maintenance
－Escalation support
－User Training / Customer Training
－Providing sales support
－All necessary reporting as per company policy
• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.
• Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range
• Provides documents activities performed utilizing the required format, such as service report, technical report, etc.
• Develop and maintain relationships with customers to achieve the highest possible levels of customer satisfaction.
• Respond to satisfaction surveys, working to resolve customer care issues.
• Provide timely response to all requests from both internal and external customers.
• Perform necessary administrative paperwork in complete and accurate manner.
• Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.
• Feedback in time on product quality issues on site, as well as marketing information to the company.
• Ensure direct reports maintain company-issued test equipment and support tools.
• Perform other related duties and responsibilities as assigned
工作待遇
面議
【Education】
- • College or above degree in industry technology relevant. Major in mechanical or optics is preferred.
- • TOEIC Listening & Reading score >550
【Experience】
- • 3 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems
- • Previous Coordinate Measuring Machine installation and troubleshooting experience is a plus.
- • Familiar with illumination is a plus
- • Excellent communication and customer service aptitude is required.
【Other skills】
- • Microsoft operating system knowledge is required
- • Be able to function independently, be self-motivated and yet be part of a team.
- • Good command of written and spoken English
- • Willingness to travel domestic and internationally.
- • Liaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc.
Your ZEISS Recruiting Team
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