Head of operations
Airbus · Riyadh
Job Description:
Job summary:
The Head of Operations (HO Operations) is responsible for the end-to-end operational performance of the subsidiary, covering spares distribution, technical support, training, Part 145 maintenance/repair activities, equipment repair, and contract management. The role ensures operational excellence, regulatory compliance, and a strong safety culture while supporting the development of multi-service support offers to customers across the region.
Job Responsibilities:
Operations Leadership
Lead and coordinate all operational functions: spares distribution, technical support, Part 145 workshop, equipment repair, and training delivery
Ensure operational plans are aligned with the subsidiary's business objectives and customer commitments
Drive performance through clear KPIs, structured governance, and regular operational reviews
Part 145 & Technical Support
Ensure the Part 145 maintenance organization operates in full compliance with applicable civil/military airworthiness regulations
Oversee technical support activities, ensuring timely and quality resolution of customer technical requests
Maintain strong relationships with airworthiness authorities and Airbus Helicopters engineering support
Spares & Equipment Repair
Ensure efficient spares distribution processes, inventory accuracy, and on-time delivery performance
Oversee equipment repair operations, ensuring turnaround times and quality standards are met
Training
Ensure training programs (technical, operational) are delivered to required standards and support customer capability development
Coordinate with training partners/academies as relevant
Contract Management & Support Offers
Oversee contract execution, ensuring deliverables, SLAs, and commercial terms are met
Support the development and structuring of multi-service support offers (bundled MRO, training, spares, technical support packages) in collaboration with Sales/Business Development
Safety Culture & Structure
Champion a strong, visible safety culture across all operational activities — technical, workshop, and training environments
Ensure robust risk management, incident reporting, and continuous improvement processes are in place
Build and maintain structured, documented processes and procedures across all operational domains, ensuring consistency, auditability, and scalability as the organization grows
Lead by example on compliance, discipline, and rigor in day-to-day operations
People Management
Manage, coach, and develop operational team leads and their teams
Foster a culture of accountability, collaboration, and continuous improvement
Requirements:
Strong experience in Support & Services ideally in Aeronautics.
Significant experience in MRO/aviation operations management, ideally in a helicopter or complex technical environment
Strong knowledge of Part 145 requirements and airworthiness regulatory frameworks
Proven track record leading multi-disciplinary operational teams (technical, logistics, training)
Experience in contract management and support of commercial/service offer development
Demonstrated commitment to safety culture and structured operational management
Strong leadership, organizational, and stakeholder management skills
Good Communication skills
Strong network internal and external
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Helicopters Arabia for Aircraft MaintenanceEmployment Type:
Fixed term-------
Experience Level:
ProfessionalJob Family:
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