Assistant Site Manager - Mark & Graham

Williams-Sonoma · San Francisco

About the Team

You will be part of the Mark & Graham E-Commerce team, helping to support our site operations and personalization experience. Our job is to drive conversion and deliver a best-in-class online experience to our customers.

About the Role| Assistant Site Manager, Mark & Graham

As an Assistant Site Manager, you will execute online business and deliver a best-in-class dynamic personalization experience for the Mark & Graham site. You will assist the Mark & Graham eCommerce team with seasonal product launches, help manage the rollout of new site functionality and releases, and maintain a frictionless customer experience.

You’re excited about this opportunity because you will...

Manage implementation of site releases, interfacing with cross-functional teams: Creative, Merchandising, Inventory, Merchandising and Marketing teams to ensure on time completion of project releases
Manage day-to day content management needs - home pages, banners, other cross-site content
Work with e-commerce team to develop and execute content strategies
Act like an owner of Markandgraham.com
Execute and audit personalization preview on product pages
Coordinate and administer rigorous testing for each project release and major site launches
Works on special projects regularly
Assist with seasonal product launches, including building out product pages, and managing product attribution
Review and execute eCommerce merchandising goals and strategies to drive sales, conversion and site KPIs
Log site bugs and open tickets with tech team to resolve
Perform ongoing site audits
Create and analyze various site reports
Coordinate and participate in daily site testing to ensure correct data integrity
Help maintain our site build calendar
Create and test site and promotions
Assist in creating new category/subcategories based on seasonal needs
Work with Site Manager on special projects related to operational improvements, site partnerships and comprehensive testing strategy
Identify and recommend new site content and experiences to address customer needs
Coordinate and administer ongoing testing for each project release and major site launches
Other projects as assigned

Why you will love working at Williams-Sonoma, Inc.

We’re a successful, fast-growing company with an entrepreneurial vibe
A technologically and data-driven business
Competitive salaries and comprehensive health benefits
We’re at the forefront of tech and retail, redefining technology for the next generation
We’re passionate about our internal and external clients and live/breathe the client experience
We get to be creative daily
A smart, experienced leadership team that wants to do it right and is open to new ideas
We believe in autonomy and reward taking initiative
We have fun!

We’re excited about you because... (Essential Functions and Experience)

Minimum required: Bachelor’s degree.
1+ years previous eCommerce, digital marketing, or project management experience
Retail/merchandising experience a plus
Must be literate in Microsoft Excel and Outlook, and have strong communication and presentation skills
Well-organized and extremely detail oriented
Able to make timely decisions, anticipate problems, and provide creative solutions
Experience with web analytics systems a plus
This role requires being onsite in the San Francisco office Monday through Thursday and Friday as optional in the office

Our Culture & Values

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

People First

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:

Benefits

A generous discount on all WSI brands
A 401(k) plan and other investment opportunities
Paid vacations, holidays, and time off to volunteer
Health benefits, dental and vision insurance, including same-sex domestic partner benefits
Tax-free commuter benefits
A wellness program that supports your physical, financial and emotional health

Continued Learning

In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities
Resources for self-development
Advisor (Mentor) program
Career development workshops, learning programs, and speaker series

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is $64,900 - $73,000 Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

About the Role Leads the successful implementation of web site releases for the brand. Works with the site manager, internal and external teams to ensure that all project releases are completed on time and meets the highest WSI quality standards. Responsible for site operations: planning and implementation; deliverables and change management. Works with site manager on special projects related to: operational improvements, site partnerships and comprehensive testing strategy.

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