Service Administrator

Cummins · Mount Pearl

Job Summary:

We are looking for a talented Service Administrator to join our Distribution business in Mount Pearl, NL.

This role will make an impact in the following ways:

Serve as the first point of contact for customers, providing professional and timely support.
Create and manage work orders while ensuring accurate service documentation.
Coordinate and dispatch field technicians based on customer needs, priorities, and technician availability.
Communicate with customers regarding service requests, scheduling, and work status updates.
Support service operations by maintaining accurate records and updating service systems.
Assist with warranty administration and service-related processes.
Participate in a paid after-hours emergency phone rotation (approximately one week per month).
Adhere to Cummins Health, Safety & Environmental policies.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law. Serves as primary customer contact to promote quality customer service and increase business within the branch location.

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