Branch Manager San Leandro, CA
Cummins · San Leandro
We are looking for a talented Branch Manager to join our team in Service in San Leandro, CA.
In this role, you will make an impact in the following ways:
- Drive end-to-end business performance by owning revenue, profitability, cost control, and asset utilization across multiple branches, ensuring delivery against the Annual Operating Plan.
- Lead and align Branch Managers to execute clear priorities across safety, customer service, and financial outcomes, strengthening consistency and accountability across locations.
- Translate strategy into execution by developing and managing marketing, sales, and operating plans that drive sustainable growth within the region or business segment.
- Use data to optimize operations by monitoring balanced scorecards, P&L performance, productivity, and cycle time metrics, and taking timely action to improve results.
- Strengthen customer relationships and satisfaction by actively managing Net Promoter Score (NPS) and customer feedback programs, resolving issues quickly, and expanding partnerships and alliances.
- Improve service quality and operational efficiency by addressing warranty trends, reducing repair cycle times, and ensuring seamless coordination across service, parts, and sales functions.
- Build high-performing teams and leaders by coaching Branch Managers, reinforcing performance expectations, and advancing employee development through structured work plans and IDPs.
- Champion a culture of safety, compliance, and responsibility by ensuring adherence to health, safety, and environmental standards while fostering community and corporate responsibility across all branches.
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