Service & Repair Order Management Specialist (m/w/d)
Cummins · Nuremberg
We are looking for a talented Service & Repair Order Management Specialist (m/w/d) to join our team specializing in Supply Chain Planning for our Planning & Logistics EU Department in Nürnberg, Bayern, Germany.
This position is based on a 40-hour work week and follows a hybrid working model with 50% on-site presence.
In this role, you will make an impact in the following ways:
- Manage end-to-end Service & Repair orders from customer request through invoicing and closure.
- Act as the primary contact for customers, suppliers, and internal stakeholders on repair and warranty matters.
- Review and validate warranty eligibility for repair requests.
- Maintain the Service & Repair mailbox and open order management list.
- Obtain supplier repair quotations and provide information to Sales for customer quotations.
- Create and manage supplier purchase orders and requisitions.
- Coordinate with Engineering and Product Management on repair assessments and reports.
- Manage RMA processes, including tracking, returns, traceability, credit notes, and invoicing.
- Drive timely communication and status updates to customers on open repairs and support the Quality department for warranty claims.
- Communicates with staff from other functional areas such as sales, warehouse and logistics to confirm the status of orders and resolve customer queries.