Service Parts Associate
Cummins · Farmington
Job Summary:
Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.
We are looking for a talented Service Parts Associate to join our Distribution business in (Farmington, NM).
100% Onsite
In this role, you will make an impact in the following ways:
- Support customers by phone and in person by identifying, sourcing, and supplying parts solutions.
- Process customer orders, quotes, returns, and transactions accurately and efficiently.
- Maintain positive relationships with internal and external customers by providing timely support and resolving issues.
- Utilize parts catalogs, systems, and technical resources to identify and procure parts in the most cost-effective manner.
- Support shipping, receiving, inventory management, warehouse activities, and stock control processes.
- Identify opportunities to upsell related products and services to meet customer needs.
- Maintain accurate records and documentation while ensuring a clean and organized parts counter and warehouse environment.
- Adhere to Cummins Health, Safety & Environmental policies and procedures.