Service Supervisor
Cummins · Downey
We are looking for a talented Service Supervisor to join our team in Service in Downey, CA.
In this role, you will make an impact in the following ways:
- Drive service execution by effectively scheduling and coordinating technicians to ensure timely, efficient completion of repairs aligned to customer commitments.
- Improve repair quality and consistency by clearly communicating repair plans and monitoring technician productivity and workmanship against standards.
- Strengthen team capability by providing ongoing coaching, performance feedback, and development opportunities that build technical and leadership skills.
- Enable rapid issue resolution by serving as the first line of support for technicians and escalating complex technical challenges to minimize downtime.
- Optimize operational efficiency by managing service logistics, including labor, materials, and equipment, while maintaining a strong focus on safety and quality.
- Enhance customer trust by ensuring accurate quotes, proactively communicating repair status, and quickly addressing changes to scope or timelines.
- Deliver continuous improvement by identifying process gaps, implementing enhancements, and aligning service operations with evolving customer and business expectations.
- Increase customer satisfaction and business performance by monitoring repair progress, resolving warranty concerns, and building strong, professional relationships with key customers.