Engine Field Service / Engine Workshop Technician

Cummins · Accra

We are looking for a talented Engine Field Service Technician / Engine Workshop Technician to join our team specializing in Service for our Service Operations Department in Ghana.

In this role, you will make an impact in the following ways:

Deliver reliable, high‑quality diagnosis, repair, overhaul, and rebuilds on complex engine products at customer sites, ensuring minimal downtime and maximum equipment availability.
Act as the primary technical specialist and trusted customer contact, providing expert support on complex field issues and reinforcing confidence in the company’s service capability.
Build and maintain strong, productive customer relationships by responding promptly to service needs and consistently delivering efficient, customer‑focused solutions.
Apply specialized tools, documented procedures, and company policies to safely and accurately execute complex repairs and preventative maintenance to defined standards.
Identify, escalate, and collaborate on unresolved technical issues with product specialists or supervisors to ensure effective resolution and continuous improvement.
Coach, guide, and support technicians and apprentices through knowledge transfer, work direction, and review of repair plans, strengthening overall team capability.
Ensure accurate and timely completion of all service documentation, including service worksheets, timesheets, warranty claims, and quality records.
Actively identify additional service and sales opportunities while maintaining strict adherence to Health, Safety, and Environmental policies and ensuring service vehicle and tools are kept to a high standard.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law. A customer-focused individual contributor who demonstrates proficiency in completing complex diagnostics, repairs, overhauls, and rebuilds on multiple engine products at the company's site with minimal supervision. They may provide some technical guidance to less experienced technicians.

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