Product Support Advisor (PSA)
Cummins · Karratha
This role will be suited to someone who is highly skilled and customer focused, ideally you would be a technician who enjoys a challenge and is capable of operating autonomously whilst delivering world class results.
Key responsibilities of the role:
The responsibilities of the Key Personnel (Product Support Advisor) shall include, but not be limited to the following:
- Provide application support and maintenance advice for all equipment powered by Cummins engines.
- Act as a subject matter expert and provide on-the-job training for the principal's maintenance personnel. This will include coaching maintainers unfamiliar with the machines in routine maintenance and diagnostic techniques.
- Assist the Principal in the supervision of equipment servicing.
- Assist with parts interpretations and resolving of parts sourcing issues.
- Plan, arrange and supervise work within the scope of site contracts on all Cummins supported equipment. This shall include, but not be limited to, the warranty work and major component changes.
- Ensure minimum downtime on all Cummins powered machinery on Site.
- Conduct regular inspections in Cummins engines, proactively report on early fault detection and schedule work with maintenance planners,
- Drive product improvement initiatives, influence Site maintainers with current Cummins recommendations and, upon the principal’s approval, complete Cummins product improvements on equipment powered by Cummins engines.
- Provide condition reports on each serviced unit completed.
- Follow the Principal’s service schedules.