Product Support Advisor - FIFO
Cummins · Newman
In this role, you will make an impact in the following ways:
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place, and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
We are looking for a talented Product Support Advisor-FIFO to join our team specializing in Field Service for our Distribution Business Unit supporting Rio Tinto’s Hope Downs 4 site in Western Australia. This is an 8/6 day‑shift‑only roster, providing balance, stability, and long‑term development opportunities across a high‑performing mining environment.
- Perform advanced diagnostics, repairs, overhauls, and rebuilds on Cummins High Horsepower engines in a field‑service environment with minimal supervision.
- Support Rio Tinto’s mining operations by ensuring maximum fleet availability, reliability, and operational safety.
- Carry out scheduled and unscheduled preventative maintenance, following Cummins and OEM procedures.
- Interpret complex engine system interactions—including fuel systems, electronic controls, cooling, exhaust/aftertreatment, and driveline—to accurately identify and resolve root causes.
- Provide onsite customer support, manage expectations, and communicate technical outcomes clearly and professionally.
- Coach, mentor, and support junior technicians and apprentices, including reviewing repair plans, parts interpretation, and workflow accuracy.
- Complete all service documentation, warranty claims, technical notes, and diagnostic reports within Cummins systems.
- Identify potential sales or service opportunities, such as component upgrades, parts requirements, or preventative maintenance improvements.
- Maintain company tooling, equipment, and service vehicle in safe, clean operating condition.
- Comply with all Cummins and Rio Tinto Health, Safety & Environmental (HSE) requirements, participating actively in hazard reporting, Take 5s, and continuous safety improvement initiatives.
- Escalate complex technical issues through defined Cummins technical escalation channels to ensure timely and accurate resolution.