Operations Manager (Onsite)

Hertz Global Holdings · Lihue · $58,000 (stated in the posting)

Onsite Location Address: 3250 Hoolimalima Pl, Lihue, HI 96766

The onsite Customer Operations Manager focuses on the front-of-the-house operations with a focus on delivering exceptional customer service, driving revenue, and creating an efficient operation. This role oversees frontline employees, supports daily operations, and may partner with the Senior Customer Operations Manager to lead a brand, department, or location function. Responsibilities include team leadership, operational performance, customer satisfaction, employee engagement, safety, budget management, and vendor partnerships to deliver a best-in-class customer experience.

What You’ll Get:

The starting salary for this role is $58,000 annually, commensurate of experience.
Sign-on Bonus: $4,000 (paid out in 4 increments at 30 days, 6 months, 9 months, and 12 months)
Relocation Bonus: $5,000
Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
- Personal vehicle benefits
- Bonus target 15%
- Tuition assistance
- Performance based incentives and bonus opportunities
- Career growth and advancement opportunities
- Paid Training to expand your skills and knowledge
- Community involvement opportunities
- Comprehensive Medical, Dental, & Vision benefit options after 30 days.
- Employee discounts, including up to 40% off the base rate of any standard Hertz Rental

Minimum Qualifications:

At least one year customer service or operations experience in a fast-paced environment.
Ability to build and lead a diverse, results-oriented team
Microsoft Office Word and Outlook proficiency
Strong verbal and written communication skills
Excellent organization and time management skills

What You’ll Do:

Responsible for daily customer-facing operations and revenue generation
Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolves customer issues, ensuring a positive customer experience
Effectively communicates organizational goals while building employee engagement in order to achieve business results
Conducts performance evaluations that are timely and constructive
Participates in the recruiting process, as required
Remains current on all administrative duties according to company policy

What We’re Looking For:

1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
High School Diploma required, Bachelor’s Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Ability to address and resolve customer service challenges
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
Ability to drive process and organizational change
Ability to influence
Ability to motivate teams and keep a positive attitude in a fast-paced environment
Ability to work under minimal supervision with a goal-oriented mindset
Ability to see the big picture and leverage critical thinking and decision-making skills
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

More jobs at Hertz Global Holdings · Operations jobs in Lihue