Student Financial Planning Counselor (Graduate)

High Point University · High Point

The Student Financial Planning Graduate Counselor plays a vital role in empowering students to achieve their educational goals at High Point University. As a key member of the Student Financial Planning team, this individual helps students and families navigate the financial aid process with care, clarity, and integrity. By providing personalized guidance and administering financial assistance programs with accuracy and compassion, the Counselor directly supports the University’s mission to provide an extraordinary education and to meet enrollment and retention goals. This role blends service, strategy, and student advocacy, ensuring that every graduate student has the opportunity to pursue excellence at High Point University.

QUALIFICATIONS:

Education:

Bachelor’s degree in business, human service, or counseling

Experience and Training:

Minimum 2 years in student financial aid environment with direct experience involving Federal and state awarding

Knowledge, Skills, Ability:

Knowledge of federal and state financial aid regulations and institutional policies
Must possess the ability to understand complex federal and state regulated programs as well as adhere to institutional strategic procedures
The ability to work independently while being a part of a team that stresses accuracy, integrity, and efficiency is vital
Knowledge of the various types of financial aid available
Ability to analyze and interpret financial information in a wide variety of situations
Ability to exercise independent thought and judgment in difficult and/or complex situations with little to no supervision and under tight deadlines.
Knowledge of integrated computer systems and web-based technology
Effective oral and written communication skills
Strong interpersonal skills and the ability to work effectively with internal and external customers
Ability to appropriately handle highly sensitive, confidential family financial information

ESSENTIAL FUNCTIONS:

Counsels’ students and parents on all financial aid matters
Awards federal, state, private and institutional loans, grants, and scholarships according to federal and state regulations and institutional policies
Analyzes each family situation, determine the financial aid options available and explains options to the family
Manages the application process from start to finish for his or her assigned group of students
Manages the financial aid process and interactions with designated population of prospective students and families to positively impact students’ decisions to attend the University
Examines all application materials for accuracy and completeness and performs federal verification according to federal regulations
Handles overall financial aid awarding functions including, but not limited to, import and evaluation of FAFSA information, packaging, loan certification and origination, federal verification and refund calculations
Conducts research as necessary to respond to inquiries and resolve problems that may arise during the financial aid process
Determines award adjustments in appropriate situations and documents all such decisions in students’ files
Determines appropriate corrective actions independently within established guidelines and implements or refers for action as appropriate
Maintains a positive work atmosphere by acting and communicating effectively with students, students’ parents, faculty, co-workers and managers.
Timely completion of award packages, return calls and email correspondence

ACCOUNTABILITY:

Maximizes student enrollment and retention through effective financial planning and counseling while awarding financial aid in accordance with federal and state regulations and institutional policies
Stays current on federal, state and institutional regulations and policies

TERM:

Full Time
Monday – Friday 8:00 AM to 5:00 PM (some weekends for special events)

CONTACT INFORMATION:

For more information about this position, kindly contact Sandra Norris, Director of Student Financial Planning at snorris@highpoint.edu

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