Guest Experience Lead

High Point University · High Point

High Point University is seeking a full-time Guest Experience Lead. This position provides first-class customer service in every interaction with campus visitors to ensure an extraordinary experience for prospective students. Give tours to prospective admissions campus visitors, give admissions presentations, and assist in supporting the Undergraduate Admissions team for all admissions events. Assist in maintaining a campus visit database. This is a Full-time position; weekend work required most weekends.

QUALIFICATIONS:

Education

Bachelor’s degree required

Experience and Training

1-3 years in customer service experience required

Knowledge, Skills, Ability:

Ability and commitment to deliver first-class customer service
Ability to communicate in a positive manner
Excellent interpersonal and verbal communications skills
Ability to focus on details and prioritize
Ability to work in a fast-paced environment
Ability to be flexible and work well in a team environment
Proficient computer skills
Proficiency with Microsoft products and willingness to learn various computer programs

ESSENTIAL FUNCTIONS:

Provides first-class and consistent tour experience for Admissions guests each day
Elevate the guest experience with an element of personal preference for our guests
Execute follow-up with guests that offers a uniqueness to the campus visit
Works collaboratively with the Campus Visit Events Team and Campus Visit Coordinators as well as Student Ambassadors and Admissions Counselors
Works with automated online campus visit appointment program
Coordinates customized visit days with admissions staff members, other departments, and faculty.
Manage Campus Visit Inbox, incoming and outgoing calls to Admissions guests for visits and events.
Ensures visitors have an extraordinary experience by working with Campus Visit Team and University Ambassadors, preparing and giving presentations, stocking brochures and snacks and providing support for all admissions events.
Maintains positive work atmosphere by acting and communicating effectively with students, families, faculty, co-workers, and managers
Work as part of admissions team and work events as needed
Other duties as assigned

ACCOUNTABILITY:

Ensures prospective students and their families have an extraordinary campus visit experience
Delivers first-class customer service to HPU students, parents, faculty & staff at all times
Responsible for entering information and communicating with visitors and co-workers in a timely manner
Effectively communicates with other members of the Admissions Campus Events and Visit Team about events and updates
Strives to continually improve the campus tour experience for visiting future students and families

For more information regarding this position, please contact Courtney Youngblood, Associate Director of Admissions at cyoungbl@highpoint.edu

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