Key Account Manager

Illinois Tool Works · Farnborough

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Job Description:

This exciting role provides you with the opportunity to manage Loma’s key customer accounts. Your objective will be to create a win-win customer relationship, where Loma is viewed as a trusted advisor, and the relationships mutually supports Loma’s and the customers long term profitability and success.

Responsibilities:

• Develop and execute strategic account plans to achieve revenue and long term profitability targets. Conduct regular account reviews to ensure mutual satisfaction and identify growth opportunities.
• Understand customer needs, challenges, and long term business goals to help influence Loma’s innovation activities and ongoing continuous improvement focus.
• Analyse client data to identify trends, areas of improvement, problem machines or solutions and potential risks. Use insights to drive informed decision-making and enhance overall account management strategies.
• Monitor market and industry trends and competitor activity to identify new opportunities for account growth.
• Lead contract negotiations with key accounts, ensuring favourable terms for both parties.
• Address any disputes, escalations or challenges efficiently to maintain a positive client relationship.
• Work closely with sales, marketing, product development, engineering and service teams to deliver an exceptional client experience. Help to facilitate seamless communication between the client and relevant internal Loma departments.
• Monitor account performance against agreed objectives and key performance indicators (KPIs).

Essential:

• Previous experience in a key account management or senior sales role.
• This role requires a blend of strategic thinking, exceptional communication skills, and a results-oriented mindset.
• Analytical and numerate with the ability to interpret data and trends effectively.
• High level of organisation, attention to detail, and the ability to manage multiple accounts simultaneously.
• Excellent a building rapport and maintain strong client relationships.
• Proactive problem-solving skills and the ability to handle complex client needs.
• Willing to Travel to customer sites regularly.
• A role model of Loma’s behaviours (Hands-on, One Team, Positive Mindset, Delivering on our Commitments, Taking the initiative) and ITW Values.

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