Business Manager, SME&C - Sydney
Microsoft · Sydney
OverviewAt Small Medium Enterprises and Channel (SME&C), we are leading a significant-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.
As Business Manager for the SME&C ANZ Corporate team, you will serve as an orchestrator, transformational catalyst and trusted advisor to the Leadership Team. You will collaborate with the broader Small, Medium Enterprise & Channel (SME&C) and Microsoft Customer and Partner Solutions (MCAPS) organizations to drive transformation of the corporate customer segment across Australia and New Zealand. Your responsibilities will include leading short- and long-term business planning, optimizing operations and processes, and delivering actionable business insights. You will also play a key role in shaping and executing a unified customer-facing communication strategy, working closely with senior executives to ensure consistent and impactful engagement.
SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, significant-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.
This opportunity will allow you to influence the future of Microsoft’s customer & partner engagement strategy, gain deep exposure to cross-functional leadership, and help drive operational excellence at scale. It’s a unique blend of strategic planning, business management, and executive collaboration—ideal for someone who thrives in a fast-paced, high-impact environment and is passionate about innovation and growth.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Strategic execution, planning & change management: Key contributor and influencer of the business strategy through account planning, regional reviews, monthly & quarterly executive reviews, and other initiatives. Ensure planning, landing and reviews of prioritized business commitments are accomplished.
- Executive office management: Lead cross-functional and strategic projects to support the executive leader and drive measurable results that deliver business impact for the broad organization. Support strategic planning process, rhythm of business, coordinate executive partner meeting briefs, action items, and other executive office functions.
- Business Operations Excellence: Trusted change advisor and a thought leader around topics such as compliance, readiness, training, organizational policy education, and operating with a high bar of quality around streamlined end to end processes.
- Financial Management: Lead fiscal planning processes for revenue & OPEX, in partnership with finance and in alignment with SME&C guidance. Review business performance and support financial management of the team’s budgets. Ensure leader accountability for revenue and operational expenditure (OpEx) forecast accuracy.
- People & Culture: Drive sustained, pervasive connections and conversations across the organization to improve the teams Thrive score deliver better employee experience and organizational performance.
AI Forward Culture & Embedded AI:
Steward an AI Forward culture across SME&C — set the tone that every role, process and deliverable is a candidate for AI augmentation, and make that expectation explicit in the operating rhythm.
- Embed AI into everything we do: identify the manual work in the operating model and replace it with agents, Copilot workflows and automation; document and publish what works so it scales across the team.
- Own internal AI adoption metrics for the organization itself — Copilot usage, agent deployment, skilling completion — and report them alongside business performance, not as a side activity.
- Champion responsible AI practice: data handling, accuracy verification and clear human accountability for AI-assisted output.
- Act as an internal reference customer — be able to show customers and partners how Microsoft ANZ runs its own business on AI.
Qualifications
Required (RQs)
- Bachelor's Degree in relevant field (e.g.Liberal Arts, Business Administration, Management, Computer Science) AND 6+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles; OR equivalent experience.
Preferred Qualifications (PQs)
- Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles; OR Bachelor's Degree in relevant field (e.g.Liberal Arts, Business Administration, Management, Computer Science) AND 12+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles; OR equivalent experience.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.