Senior Manager - Collaboration & Productivity Architect

PPL · Allentown, Louisville, Providence

Company Summary Statement

As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.
Overview

NOTE: This is a hybrid position requiring on-site presence three days per week at one of our local offices, located in Allentown, PA (Lehigh Valley), Louisville, KY, or Providence, RI. LI-Hy #INDPPL

The Senior Manager - Collaboration & Productivity Architect is accountable for the strategy, delivery, and optimization of enterprise collaboration platforms, including Office 365, Teams, and Zoom. This leader ensures that collaboration tools are reliable, secure, and aligned with enterprise standards, while driving adoption and enhancing the digital colleague experience. The role partners across IT and business units to deliver seamless collaboration capabilities that enable productivity and innovation.

Responsibilities

Primary Responsibilities

Build and lead a high-performing collaboration engineering team, fostering engineering rigor, automation, accountability, and continuous improvement, with clear roles across architecture, engineering, operations, and support tiers.
Define and evolve the enterprise collaboration architecture, including Microsoft 365 tenant design, SharePoint information architecture, and Teams/Zoom service models, ensuring alignment with enterprise architecture and business strategy.
Establish and execute the platform roadmap, reference architectures, and design standards to ensure collaboration capabilities support enterprise priorities, scalability, performance, searchability, and compliance.
Ensure secure integration with Active Directory / Entra ID and enforce enterprise identity, access governance, and Zero Trust principles in partnership with Cybersecurity, aligning with CIS benchmarks and audit expectations.
Define and enforce enterprise governance frameworks, including data classification, retention, legal hold policies, external sharing, and audit requirements, and ensure effective implementation through tenant-level configuration and controls.
Lead engineering, configuration, and continuous improvement of Microsoft 365 (Exchange Online, Teams, SharePoint Online, OneDrive), Zoom, and enterprise collaboration services, including tenant configuration, access policies, and content governance.
Define and govern SharePoint architecture, including site taxonomy, content lifecycle, design standards, and migration strategy, ensuring consistency and alignment with enterprise content services.
Establish and monitor platform SLIs/SLOs (availability, latency, reliability), leveraging telemetry and analytics to drive performance, reliability, and continuous improvement.
Provide executive-level reporting on platform performance, adoption, and business impact, translating technical metrics into clear business outcomes.
Serve as the escalation point for complex, cross-platform issues, coordinating deep technical troubleshooting across engineering teams.
Lead integration of collaboration platforms with enterprise systems, including identity, content services, business applications, and workflow automation platforms.

AI-Enabled Productivity & Colleague Impact

Embed practical AI capabilities into collaboration platforms and workflows to reduce friction in information discovery, content creation, meeting follow-ups, and repetitive work, driving measurable productivity gains.
Partner with business and corporate functions (HR, PMO, Finance, executive support, IT) to design and deliver AI-enabled workflows aligned to how colleagues work, enabling document creation, communications, summarization, knowledge discovery, and first-draft deliverables.
Enable adoption of AI and collaboration tools by onboarding, coaching, and supporting colleagues, building everyday skills and effective usage habits.
Define and track productivity impact using analytics, including time saved, adoption, and user satisfaction, and continuously identify and scale high-value use cases.

Adoption, Experience, and Change

Drive enterprise adoption and behavioral change through engineered user experiences, training, communications, and leadership engagement.
Partner with change management to deliver policy-driven defaults, improved usability, and frictionless collaboration experiences aligned to business needs.
Use analytics to measure adoption, behavior, and productivity outcomes, continuously refining architecture, configurations, and user experience.

Strategy, Leadership, and Operations

Partner with business and engineering teams to modernize content services and collaboration workflows, aligning technology capabilities with business needs.
Manage strategic vendor relationships, including licensing strategy, optimization, contract negotiations, renewals, and influence over vendor roadmaps.
Proactively evaluate emerging collaboration technologies and recommend innovations that enhance employee productivity and experience.
Ensure comprehensive documentation of architectures, configurations, governance models, standards, and training materials to support operations, knowledge transfer, and audit readiness.
Act as the enterprise thought leader and advocate for collaboration best practices and modern ways of working.
Ensure compliance with all policies, standards, and regulatory requirements.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

Bachelor’s degree required (BS in Information Technology, Computer Science, or a related field preferred).
A minimum of 10 years of IT experience with a focus on collaboration platforms.
Proven success managing enterprise collaboration tools (Office 365, Teams, Zoom, SharePoint).
Strong knowledge of governance, compliance, and security standards for collaboration tools
Experience leading cross-functional projects and driving adoption of new technologies.
Excellent leadership, vendor management, and communication skills.

PREFERRED QUALIFICATIONS:

Experience in the utilities industry or other highly regulated environments.
Certifications such as Microsoft 365 Certified: Enterprise Administrator Expert or equivalent.
Experience with cloud collaboration integrations and digital workplace transformation initiatives.

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