Customer Partner
Roche · Petaling Jaya
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
As the Customer Partner, you will be responsible for growing the market share and achieving sales goals for the assigned territory. You will be responsible for executing the sales process, ensure operation effectiveness and efficiency, with proficient interpersonal and communication skills, and providing effective solutions to establish and maintain relationships that result in customer satisfaction, retention and acquisition.
You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to the health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities.
Territory coverage: Central + Negeri Sembilan
Primary work location: Central - based
In this role, you will
Lead the complete sales process including prospecting, qualification, closing, contracting, implementation, and ensuring high-standard after-sales support through solution/consultative selling.
Build long-term, value-based customer relationships by continuously uncovering changing needs, improving customer experience, and adding value through creative solutions.
Establish credibility with stakeholders by demonstrating business acumen, professional expertise, and adapting one's communication style to align with customers' working styles.
Drive business development by identifying, developing, retaining, extending, and acquiring accounts, and collaborating across teams to attain objectives.
Strategize for growth by developing and implementing annual territorial plans to achieve sales goals and future growth, and profiling accounts to position RDMY strongly to win tenders.
Maintain data integrity in REXIS Salesforce by regularly updating accounts/contacts, and ensuring weekly entry and monitoring of activities and business opportunities.
Support sales execution with technical proficiency, including conducting basic troubleshooting and using the Global Deal Calculator (GDC) to prepare sales proposals, along with participation in relevant marketing events.
Any other tasks or projects as assigned from time to time.
Who you are
Strong client-facing skills including communication, negotiation, and influencing.
Highly efficient and results-driven, demonstrating strong critical thinking, problem-solving skills, and attention to detail.
Commercial awareness and product knowledge, plus the ability to be a team player who thrives and collaborates in a cross-functional, fast-changing environment.
Required education is a Bachelor or Master Degree in Health/Science/Medical disciplines (Tertiary qualification in Science and Business focus is desired), preferably with at least one year of related industry experience.
High technical ability and computer literacy are required, along with a valid Malaysian driver’s license and the ability to travel interstate; IT, people management, marketing, and business development experience are beneficial.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
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